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Color Set
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66,566 Verificado Comentarios de clientes |
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Something wrong with developerWhen I mixed my color this month, it was so thick I had to take off the cap and pour it into my hands to apply. It would not come out the top except in drops at a time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Formula changed, color doesn’t last, darkerI’m very disappointed & feel like the 2 negative reviews I just read say it all. Why pay for a color that no longer lasts & this last batch was a different, darker grayish shade than my previous muted subtle medium light blonde with a bit of gold. I see colorists worked with the two whose reviews are shown; I would assume I would get a one time free color sample bottle to be sure you corrected it to the longer lasting medium color range. I actually had to sprinkle with peroxide after I applied the color to not have a muddy mid gray with tinge of blonde that showed so dark on application. It was much lighter on roots area but the rest was closer to original so if you want my business & bit a cancellation; please have my original colorist contact me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not liking my rootsThe overall color was pretty decent. It is a nice red color, however my roots are not a good color. Using the root color did not cover the grays and came out almost pink and there is definitely a difference between my roots and the rest of my hair. I really prefer a much more vibrant red color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEsther - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
ColorCovers my gray and last for a few weeks. I had to quit buying it because the price has really went up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeanna - We’re pleased to hear that you’ve enjoyed your custom color! We truly value everything our clients’ say and we hope to continue helping you find hair perfection! |
Incorrect colourPlease can my colour be changed. The roots are lighter than the rest of my hair and doesn’t look right. I’m very disappointed with results and not quite sure what to do now 🤦🏽♀️. I’ll send another picture to my account so the colour expert can access. Please send next colour with correct colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Excellent colorLove the shade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Melissa, We're so happy to hear that you're enjoying your custom Light Brown (Copper Golden)! We truly value your feedback and look forward to hearing from you again in the future. |
not at all what i asked forI have been hesitating to use my color because it took esalon FOREVER to get my color right, i took part blame for not asking for exactly what i wanted at first but after 5 or 6 tries they finally nailed it, i was so happy. then the next time i tried to order they tell me i have to "update my profile" and start all over because they changed their formulas, well. here we are right back at square ONE with color i HATE. I asked for a rich chocolate brown and i got blah borring ashy brown?? i am not bothering to pay them over a hundred dollars in new attempts to get me what i ask for. if i have to spend that money im just going to a real salon and getting exactly what i want the first time. bye esalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
RatéeJ'ai commandé un blond clair / beige, je me suis retrouvée avec les racines roux / oranges et les longueurs n'ont pas prises (elles ont mêmes ternies), RDV chez le coiffeur pour rattraper tout ça... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnais P. - Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire ! |
Doesn’t color grayI like the idea of esalon and have ordered several times but it just doesn’t cover my grays - and when it does it lasts a week at best. I have better luck with drugstore color. For the price it’s just not worth it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor colorDidn’t color well or cover grays gloves ripped while coloring 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosT K - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |