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Custom Color Set
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66,713 Verified Client Reviews |
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Love the colorI love the color but I don't think it covered my grays very well. They are already showing and it's only been a few weeks! Other than that I love it! 0 of 0 people found this review helpful. Did you? |
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Semi-permanent colorSeems to be a permanent color. Extended follow-up coloring. Never faded out! Gray showing at the root.. Color was also a tad darker than I would have liked. Unsure where to go from here! Any suggestion or advice is greatly appreciated! Sincerely, Charlotte Shehulski 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Excellent SupportLove my new colour and my colourist was so helpful in finding the perfect shade for me. The colour is vibrant and muti-toned, unlike the flat colour of a box dye. eSalon is a great service with a really supportive team. 5 of 6 people found this review helpful. Did you? |
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Great grey coverageI love this product. It has great grey coverage and it doesn't hurt my scalp. 5 of 6 people found this review helpful. Did you? |
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expensiveI had a positive experience with this product initially, as it was reasonably priced at first. However, I was surprised by the automatic subscription feature, and the price for later purchases is quite steep. Offering discounts for returning customers or subscribers might be good . 0 of 0 people found this review helpful. Did you? |
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Process and colorThe process was great and so was the color but it has faded a lot in only 2weeks. That may be due to frequent washings because of the sun, hot weather and sweating so it will give it another try 0 of 0 people found this review helpful. Did you? |
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Not happy with the outcome .Didn't cover my gray , and it doesn't look like anything changed ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tracey, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
On the fence - still orange/pumpkinish hairI decided to try this product as the box products gave my hair an cinnamon with a bit orange or brassy tone that popped up on occasion. I can't always tell by looking at my own hair, but I immediately noticed cinnamon along parts plus the first comment out of my sister's mouth was "your hair is orange." I ordered a darker color, more brownish with ash, not because I want brown hair but because I'd hoped it wouldn't have the gold tones that appear to turn orange/pumpkin/red tones. I'm not sure if I'll order again as the results are following the same trend. The color isn't horrendously bad, but it makes me nervous if I can't see all of my hair, wondering what everyone else sees, when I already dislike having pumpkin hair! I appreciate the dye cleaner as I ended up using it on my skin as well on the walls which were hit with past hair dye experiences. The box is nice, and the customer support dept. was responsive with very fast response when I emailed regarding my concern about instructions noting to use on my roots only (I'm not sure why just roots - they said I could use on all of my hair, but the sections other than the roots would be darker - I ended up with darker roots but not darker on the rest of my hair.). It seems like a good service though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Paula, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good dye, but totally wrong colour matchI wanted a red to dye my hair in between salon visits. I picked esalon as all box dye for red hair is just vibrant red and I wanted my more subtle coppery tone. I matched to the copper I wanted and I was sent a root colour and lengths. My roots are now a totally different colour to my length. The roots look great, but the length is the bright neon red I didn’t want. I look pretty ridiculous if I’m honest! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Holly! We are sorry to hear your color was different from you've expected. Please check your emails, we got back to you to help you further. |
Love itVery easy to apply, great quality, 100% grey coverage on hard to cover grey! Definitely recommend 6 of 7 people found this review helpful. Did you? |