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Color Set
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66,566 Verificado Comentarios de clientes |
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colorSorry, I have to give you a low rating because your website claimed a colorist will look at the picture I sent and read the message I sent with a description of my hair and it included what I wanted to accomplish with your product. It was obviously not looked at or read, evident by what you sent. I returned the product and your not even returning my money so I can give it another chance. It is unfortunate because I do my hair at home and some of my friends, thanks for you time. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMayra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can never reach anyone to talk cause there's no phone number@Funny thing is I canceled everything about 2 months ago!! I was actually able to talk to a person wanting to know why I canceled!!! But I couldn't reach anyone when I had questions....And I just got charged 46.00 for the very same products that I canceled!!! And once again I can't reach anyone to get my money back... and that's my Christmas money you took from my kids!!! The thing is I really loved the products, but you constantly raised the prices, and sent me products that I didn't order, but I was charged for them!! This company is the most frustrating company that I have ever dealt with!! I can't even call you to get this issue resolved. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonyella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
CANCELLATION OF MY ACCOUNTTO WHOM IT MAY CONCERN; I HAVE APPRECIATED THE TIME WITH E SALON BUT i HAVE GONE BACK TO MY HAIR SALON FOR NOW. IF I FIND THAT I CAN'T NO LONGER AFFORD IT, I WILL DEFINITELY ORDER MY HAIR COLOR AGAIN. THANK YOU FOR YOUR SERVICES 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Amelia, thank you for reaching out and sharing this with us! We have looked into your account and see you reached out to us via chat and your account was turned off. Let us know if you have any other questions! |
ReviewI like the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrisel - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your customized color. We look forward to the next opportunity to delight you! |
Great experienceI was semi skeptical about this. Better quality than box color but still at home! Very pleased. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home. We are excited to continue working with you! |
First useJust coloured my hair today and my hair is shiny looking and soft just the ends are still dry but a trim is needed. Loved it at air just looks so natural 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Asked to be golden red...not dark dark brownDid my colors get switched? Dear god. I followed directions...nothing prepared me to be a completely different color. I look like I'm trying to evade the authorities. E-Salon fail. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTayloe - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Love my colorI was very hesitant at first to try this at home I normally go to a salon to get my hair colored. Thought I would give this a try to see how it worked and I’ll love it love the color and love the ease of doing it myself. I can’t wait to color my hair again with E salon. I save myself about $100 by doing it myself and using E salon And got the same results. Thank you so much for the expert who picked my colors just love it 28 de 30 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Misty, We're so happy to hear that you're enjoying the Medium Brown (Cool Beige)! We truly value your feedback and look forward to hearing from you again in the future. |
Not what I expectedAfter searching for a good colour (for years) without having to spend a fortune going to the hairdressers and damaging my hair, I decided to try Esalon. I am so so glad I did. The service is excellent, I had to adjust my colour slightly, communication is excellent and now I absolutely love my hair colour. It is exactly what I wanted. So happy! Thank you. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Love love loveBest hair color.. my roots always look great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Debra, Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom Soft Black color! We truly value your feedback and look forward to hearing from you again in the future. |