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Color Set
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66,637 Verificado Comentarios de clientes |
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Asked for an color adjustmentAsked for a color adjustment and attached a picture of color wanted....got the same color as ive been ordering...very disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color pulled the shade of asked to decrease in my previous feedback.My prior color order I had asked to decrease the red in the color because my hair pulled the red car too easily. I was told adjustments were made. After i colored my hair is was a very bad and fake looking strawberry blond. I had wanted a lighter shade and this was NOT what i had wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWhitney N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color changedRequested less brassy and better gray coverage. Just colored my hair and it was to dark from the last time. Not sure what changed? Please let me know what happened. Thanks Cheryl 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BeautifulIt's great color at first. Hair is healthy and looking. It does seem to fade quickly. But reds usually do. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAva - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee! Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Did not OrderedI have canceled orders for a while and you keep taking my money out and send the product any way you need to stop this order and put my money back into my account thank you P Brown from Ocala fl 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Thank you for reaching out to us here at eSalon! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great color, easy processMy mom turned me on to this product. Store bought products don’t come close to the quality of E Salon. Easy directions to follow and looks like you just came out of the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Gina, We're thrilled to hear that you're enjoying the Dark Brown (Pearl Golden). We look forward to our next opportunity to delight you! |
Very goodI love the product the only thing is the postage. Because i m in canada its always late so had to go back to the box 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We're so happy to hear that you're enjoying your custom color! Everything our clients’ say is truly valued and we hope to craft your color again in the future. |
Not covering the gray properlyI’m a bit disappointed with my new colour( I change it from previous orders) and my grays are not covered properly, you can still see them as you can see in the picture. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Minerva! We are sorry to hear that you were disappointed by the grey coverage of your recent colour application. Your results are important to us, and we take our Colour Happiness Guarantee seriously. Please be on the lookout for an email from our colour specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ohne Worte!Farbe stimmte nicht annähernd mit meiner Wunschfarbe überein! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Edina! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
...Couleur parfaite 0 de 0 personas encontraron este comentario útil. ¿Y tú? |