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Washed outI have used esalon for a few months and I used my monthly color set but this month the hair color didn’t seem to stick to my hair. After the recommended time I washed it off but it didn’t seem to dye my hair at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHair. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Changement de couleurJ ai demandé à éclaircir mes cheveux sur les longueurs et ma demande n a pas était prise en compte….très déçue !!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCoralie B. - Merci beaucoup pour vos commentaires. En examinant votre profil, nous constatons que nos experts coloristes vous ont déjà contactés pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage ! |
Something is differentI use to loveeeee eSalon. I tried other brands and came back to color my hair with eSalon’s hair coloring. But something has changed in the last few months. I noticed after applying the color that my roots and gray hair where more of a redish brown rather than black like the rest of my hair. I thought I had made a mistake coloring my roots so I tried it again they next month and again the color was way off. Mind you I have been using eSalon continuously for over a year and hadn’t had a problem before. I had my color adjusted twice and saw minor improvements but it still not covering my grays and my roots are still lighter than my ends. I have an unopened box of the “lighter shade” that I don’t know what to do with it. I definitely won’t be coloring my hair with that. The money I’m spending in this trial and error process doesn’t justify the end result. I will be cancelling my subscription with eSalon and go back to store bought hair coloring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdriana M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NOOOO!Got first color, way too dark, complained, told you can't make it lighter, but next shipment would be better. 2nd color, adjusted again way too dark, and too red. Please don't send another color that will botch my hair, have to go to a salon and get it fixed. Just please refund my money. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRickie V.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsatisfiedMade no difference to existing colour. Expensive waste of money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosELAINE H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. |
Even and shinyIt covered evenly and left my hair very soft and shiny. Even my hairdresser complimented me on the colour! This is my third all over colour and am very pleased with the results! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Jolie couleurSite très fiable je vous recommande J'aime pourvoir envoyer un message à la coloriste pour ajuster ma coloration Pour ma part je suis ravie bonne odeur 1 shampooing et 1 soin inclus dans le coffret qui est personnalisé j'aime beaucoup Merci eSalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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love the colormy hair is not very grey it is only around and in front of temples that i need this so that is why i do not order too often. I love the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadeline - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home. We are excited to continue working with you! |
Great hair colorI really Like this hair color. Leaves my hair shiny and looking great. I have A lot of gray in my roots and this covers it (at least for awhile) I recommend this product. Oh, and you can get ANY shade you like.. if you don’t like it they change it!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Best lockdown discoveryBetter gray coverage than at the salon and at a fraction of the price. One of the few products where autoship is the best - colour arrives exactly when my roots need to be done :) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShruti - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |