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Color Set
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66,637 Verificado Comentarios de clientes |
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Dull colorI requested to change hair color because it was lifeless in the past but they sent me the same thing again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t cover my greyMy first use with you didn’t cover my grey. The second time, it worked really well. This 3rd time was back to how the first one worked…. No coverage on my grey. Frustrating. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Even with specific instructions I was sent the wrong color again!Even though a long while back esalon sent me a color which was almost exactly the color I needed they continue to change the color without any requests from me. I finally canceled my subscription as I was tired of receiving the wrong color no matter how many times I contacted them. Fast forward about a year and they offered me a deeply discounted price to try them again so I thought if I add a note with EXACTLY the color mix that they once sent me that was perfect maybe I would get the right color this time. I just opened my color box and IT IS STILL WRONG. I don’t even know how this is possible and now I cannot color my hair and have to go through the whole hassle of calling them and getting a refund. AND quickly finding another solution to get my hair done. I guess I should have learned the first time but I really thought if I made it simple and spelled out exactly what I wanted down to the exact color formula I might actually get it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful ColorCover my Grey hair very good, I recommended 👌It doesn't smell bad, it leave your hair so soft 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosalinda - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your customized! We look forward to the next opportunity to delight you! |
Poor gray coverageI enjoyed the personalized packaging but that was about it. My first color was too copper toned for me and the gray coverage was pretty poor. I provided that feedback and my color was adjusted. Just touched up my roots and I can still see my grays, even with the new formula. I’m about 25% gray so I wonder how this works on people who have more. Pretty disappointed. Turned off the plan and will go back to the salon. I feel like out of the box even has better gray coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Love my colourSo happy with my colour so easy to apply my hair is so soft and shiny 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonika - Thank you for sharing your feedback. We are happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
The perfect brown I was looking for!!I was formulated a perfectly curated formula of light brown (natural golden) with just a hint of gold and it was PERFECT! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
SUPER EASYThe instructions are perfectly written. Every single step is listed in order and with the exact times to mix, apply or wash off each product. The application itself is so easy, There's no way I could go wrong. The colors I've chosen from the chart were so perfect put together for me, I had the hardest time to find professionals that ever matched my dark blonde color choice without adding a red tint to it and now, I can do it myself with ease. I'm so happy with eSalon's Custom Color Set. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGwyn - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
LOVED ITThe only problem I had, was the aroma was pretty strong! Even though there's no harsh chemicals, it still was overpowering! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarysol - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray coverageIt does not cover my gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathryn - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |