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Color Set
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66,637 Verificado Comentarios de clientes |
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Gray coverageIt does not cover my gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathryn - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No gray coverage at all!The last two colors I’ve received have not covered any of my gray hairs. I’m so disappointed as I’ve had good luck with this color in the past. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What is happening???First, the color bottle would not open (even when my husband used pliers on the cap) thus I had to cut it open spilling a lot of it down the sink. Next, the Developer was runny and not the rich conditioning feel of past Developers. I went ahead and applied to my hair, The color came out OK and will hopefully not fade quickly. Please let me know if you have changed formula! This is NOT what I have experienced the last 6 years!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLavonne - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Parfait !Tout est parfait 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DisappointedExtremely disappointed this time. I've had excellent results the last couple years with this product but this time not only did the color not come close but I ran out of the product during the process. Needless to say, I'll start shopping around 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
J'aimeJ'aime beaucoup , la couleur que j'ai est exactement ce que je souhaitais . Un bémol sur le soin après coloration. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColourLove the colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Covers the greysEasy to use and covers the greys. My shade is a little dark so will ask for a bit lighter next time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne - Thank you for sharing your feedback with us! We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
THE BESTNever going back to the salon for a coloring again! I am so thankful that I found E Salon, I was coloring my hair with Big Box Store hair color kits, doing okay, however still not 'just right'. I was just getting by you know? I had chosen to color myself after a total disaster at the salon which left my hair jet black - which is not even close to my natural light brown, with golden highlights hair color! I was horrified, not to mention the damage that was done to my hair, plus trying to get my hair back to brown, is even more damaging to hair. It's been a rough salon road, so, I just began to color at home. I did okay, however, i knew it wasn't what I wanted. So I was thrilled when I saw an Ad for E Salon and what they had to offer, I decided to give them a try and have been a dedicated customer since. Never a disappointment! OMG!!! The first time I colored my hair, I cried, is was unbelievable how I was my REAL color again!!! And so easy to use, way easier than the off the shelf kits I had been using. E Salon has top of the line customer service too, great service, great insight for your coloring needs and an awesome website with fun and helpful information. Thanks E Salon - You are The Best! 5 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for your feedback! We are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home and we look forward to blending your next color soon |
It use to last so much longer….what happened??I have been an esalon customer for many years (>5). Recently there has been a change, Color that use to last 6-8wks now fades very quickly (in about 1-2 wks) and my grey coverage is dismal. I am not a happy customer 😕 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarci - Thank you for sharing your feedback with us. We apologise for the disappointing experience you had and for the inconvenience this has caused. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! We have emailed you to help you further, and we thank you for being such a loyal customer! |