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Love my custom colorI used to pay a lot of money to get my hair done. Esalon has changed that. I have been a customer for a few years now, and know one has EVER given me a hair color that really was perfect and fit ME like this. I love it and I hope they never stop selling it because I will never stop buying it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Excellent Customer CareExcellent product - does what it says on the box, nicely packaged and I feel that esalon genuinely want to get the colour right for me - thank you 🙏 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Gute ErfahrungIch war erst skeptisch und beim auftragen habe ich schon gedacht 'oje was ist denn das für eine Farbe'. Aber nach dem auswaschen war ich richtig überrascht und bin begeistert. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The custom colorThis is my first time using the hair color and I have to say the step by step instructions was great also my hair turned out very shining and it looks great. I will continue using esalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAva - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
RavieJe suis très contente de ma couleur très belle est naturel merci à esalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color prefectEvery time I’ve changed my color they get it perfect! I rarely even get my hair done at the salon anymore, only if I need blonde added, Thanks e-salon you have saved my a lot of money, and I’m trying new products this time too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
I agree about the changes not doing well for gray coverageUntil I saw the other recent reviews, I thought my gray was starting to be persistent on their own. I absolutely agree that now, after their color formula changes and after only 2 weeks, my grays come in strong. I usually color every 3 weeks. The grays that come in after 3 weeks with the previous formula were not as obvious as the grays that are now showing after just 2 weeks. Very disappointed and expect to see a change back soon. 115 de 116 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
What a waste of money!I ordered a second box, thinking I did something wrong because the 1st time the color didn't stay in at all. I did follow all instructions, even had my husband help me the 2nd time! STILL NO COLOR. Definitely requesting a refund, what a waste after hearing such good reviews! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Christy! Thank you for sharing your feedback. We are so sorry to hear that the color didn't stay in. Please check your emails, one of our colorist has contacted you to provide a solution. |
DisappointedTurned out to be a level 1 black on the middle and ends of my hair. The goal was an overall level 5 chocolate brown. There should have been a protein filler added to my box so the porous areas of my hair(mainly ends) did not process so dark. I thought eSalon was not a “one size fits all” hair dye … obviously I was wrong. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kristina! Thank you for sharing your feedback. We are so sorry to hear that we haven't met your expectations. Not to worry, one of our colorist will carefully review your case to give you a solution. Please check your emails. |
great colour but did not cover my greys :(The colour itself is a gorgeous golden brown, but unfortunately despite following the instructions, it did not cover my greys. I don't know if it needs a different formula for resistant greys? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |