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Didn’t cover gray hairsThe grays started showing through the day after I colored my hair even though I didn’t shampoo it! This is the second time I have contacted Esalon about the problem. It appears my hair color product was processed anyway without changing the developer or strength of the color. Now you’re trying to send and charge me for the same hair color that isn’t working. I can’t give you my new credit card number until I know the formula has been changed. I need a colorist to contact me 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It’s awful 😞I’m so disappointed the color is totally uneven all over and the end are definitely darker than just a shade darker. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Jamais reçuCommande expédié depuis le 12 janvier et jamais reçu. Et impossible de joindre le service client. Soit 10 euro en l'air. Je ne recommande absolument pas 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Super couleurMerci beaucoup vous avez vraiment bien réalisé ma couleur elle me plaît beaucoup par contre j’ai un côté un peu plus claire c’est de ma faute je n’ai pas dû laisser assez longtemps ce côté là la prochaine fois dois je refaire les longueurs merci encore vraiment ravie 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect adjustment!He color is exactly what I want right from day one. Perfection. Thank you 🙏🏻! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Emily! Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. Happy Coloring! |
Salon QualityI have gone to a salon to dye my hair for 20+ years. My grays were coming in earlier and earlier so I had to go in often which was costing me a ton. I decided to give eSalon a try and was it worth it!! I’m super satisfied…Very easy to do at home. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Ilene! Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Couleur parfaite et uniqueMon coiffeur n’en revient pas du résultat il veut connaître le détail de ma couleur !! Juste couvrir un peu plus mes cheveux blancs et se sera parfait, demandé lors de ma prochaine commande 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect colorThe color is exactly what I wanted. Didn’t dry out my hair. Looks healthy and shiny. Was easy to use with easy directions. Will definitely keep using it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Karen, We're thrilled to hear that you're enjoying your custom Medium Blonde (Ash). We look forward to our next opportunity to delight you! |
Amazing!Genevieve did an amazing job creating my color! It is a perfect match to my previous color and my hair looks shiny and healthy and just like I went to the salon! I am so incredibly happy with the end result! Thank you Genevieve and eSalon!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Julia, Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
perfectlove this new color! it’s exactly what i wanted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGriffin - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |