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Color Set
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66,637 Verificado Comentarios de clientes |
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Great colourWill use the same darker blonde again, no Ashley undertones and covered my grey hair… love this colour! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarsha - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your custom blended hair color! We look forward to the next opportunity to delight you! |
Custom colour setI was new to home colouring after being made redundant during lockdown and was a bit nervous to be honest. The instructions that accompany the colour set gives very clear information on how to mix your colour and it's application. The colour set is very easy to mix and does not smell overly strong and the results are as good as any salon visit. Don't feel worried about trying to colour your hair at home, eSalon products are excellent quality and the enclosed instructions are very comprehensive, eSalon was recommended by a friend, and I won't be returning to a salon for my colour again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Gentle colorI think we are getting closer to a color that works. The color still lightens considerably after one wash, but we are getting there. Your stylists are easy to work with. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Maria, Thank you so much for sharing your feedback with us. We are tickled to hear your loving our services and color. We look forward to the next opportunity to delight you |
Not happyRequested colour change as the first one already faded after 1 wash and I ended up with patchy hair and I followed instructions to the letter they changed colour by half a shade order said I’d be receiving two bottles as colour was changed!! So to make sure I had enough I order a separate bottle of ends refresher so I’d have three bottles altogether only recieved two bottles so no not happy contacted online customer services and not willing to listen to what I’m saying to say I don’t think I’ll be ordering again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLouise C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. We also apologize for any inconvenience caused. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my greys!Didn't cover my greys and custom colour was way darker than expected 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFarah Y. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GreyDoes not hold to grey well within 2 weeks could see grey again 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Wrong colorI ordered a light ash brown and they sent me BLACK. My hair is ruined. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not so long lastingI thought maybe it was just me, but I noticed it didn't last on my grey hairs as long either. About two weeks in my hair looked like it had faded to back to grey quite a bit. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrankie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray coverage lackingI followed instructions exactly. Lots of grays still visible. Disappointing. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
First colourMy very first time colouring my hair I'm not going to lie I was terrified It was so easy to do my hair is quiet long I watched all the video's on how to colour at home nice and easy to follow instructions. Order was beautifully presented in a pretty box can wait to colour my hair again, my hair colour covered really well (did have highlights from hairdressers) can't see them now blended in nicely. Also ask for advice if you are unsure I got a phone call to help with choosing right colour so helpful. Thank you. 64 de 70 personas encontraron este comentario útil. ¿Y tú? |