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Color Set
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66,689 Verificado Comentarios de clientes |
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Loved the kit. Not pleased with the color.I loved how easy this kit is to use. I also like that I do t have splotches. Sadly, My color is not what I hoped for which was a chocolate Cherry. Instead I got and orange red. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Cassie, We're truly sorry that our color did not come out as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Formula no longer covering gray rootsI have also been a long-time customer who loved my hair color and the ease of automatic shipments. However, something has changed. The color is still beautiful, but the product is no longer covering my gray roots. I asked for my color to be adjusted to cover my roots more effectively, but the adjustment did nothing to solve the problem. I have just asked for a second adjustment to the formula. Hopefully this time it will work. I am disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
First time using this productFollowed instructions...not first time dyeing my hair so was very disappointed in the results...you can still see gray hairs and the color didn't take at all...very disappointed. Have gotten better results from a box. Will be canceling my subscription. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process! |
Did Not Cover GrayWell, I wanted so much to love this. Just basically wasted 2 hours working on this only to take the towel off my head and see just as much gray as before. And, yes, I followed the directions to the letter. I am a seasoned home colorist, so it's not like I was working with no experience. Oh well... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark Ends Light Roots Again!Again Followed directions as directed and ended up with dark ends and light roots 😔3rd time using this product hoping for better results each time but just not happening. I even used the spay that helps for all over even color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
WonderfulI’ve been using box color for years. I submitted my picture of my hair color and answered all the questions. The color I got was so perfect for me. There was a glow to my hair and a richness that I was not getting from the box color I had been using. It’s been a couple weeks and the color looks the same and has not faded. I’m really glad I tried Esalon! I plan on continuing to use the Esalon 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Shelly, We're so happy to hear that you're enjoying your custom Light Blonde! We truly value your feedback and look forward to hearing from you again in the future. |
Love itI got my color about a month ago. It was the perfect color. So easy to use. You get everything you need. My color has stayed so far. I love it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Debra, Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Schnell, ausreichend, einfachIm Vergleich zu im Laden gekauften Colorationen hatte ich mit diesem Set ausreichend Farbe und eine gut lesbare Schritt-für-Schritt Anleitung (inkl. Aufkleber um sie irgendwo dran zu kleben). Die Farbe ist intensiv, stinkt nicht und brennt nicht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Tolles ErgebnisEinfach in der Anwendung und wirklich tolle Farbe 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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CONSISTENTLY WONDER-FULL!!I've been a customer since 2016 and have NEVER once been disappointed or questioned my membership. Thank you!! In this world where almost everything is mass produced, and not always with care, receiving my shipment carefully packaged and personalized, is like a warm hug from a dear friend. (Mine is not a common name so I especially appreciate the extra touch.) And of course, I LOVE that my color turns out as expected EVERY TIME. I am thrilled to see that eSalon is growing and offering more products all the time. Please do keep up your commitment to excellence. It is often hard to find these days! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Twiga, Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |