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Color Set
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66,689 Verificado Comentarios de clientes |
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Not the correct color please go back to my old colorThe past two times the color is now too dark brown/red. It no longer is soft black, so I now have about two inches of dark brown/redish band of color since it doesn't match the soft black that it used to be. I think there is a new colorist. I would like my old colorist or a seasoned colorist. Please send soft black for me BUT NOT TOO BLACK and NOT DARK BROWN/RED. The color changed when I tried the toner, but I thought that the toner was for the roots inbetween coloring, but it says to use only on the ends not on the roots. Therefore, I do not want any toner. I received a toner this time even though I deleted it. I hope that I wasn't charged for it because I don't use it. I have been with you all for a long time. When the color is correct, it's great. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosesalon mom - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UNSUBSCRIBE ME DO NOT SEND ME ANY MORE EMAILSDO NOT SEND ME ANY MORE EMAILS 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvelyn- We take our clients' feedback to heart and continue to improve our service and products each and every day. As requested, we have unsubscribed you from our emails. We would love to hear some more of your feedback directly to see if we can work with you to enhance your experience. Please keep an eye on your inbox for additional details. |
Color Not LastingMy hair color is not lasting even two weeks to cover my gray! Please help! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Going back to the Salon!The first few orders were great then I updated my color and it turned out WAY too red. I sent a notice for them to update it to the previous colored and that fell through the cracks, I guess. I got that same color...again. It turned out just as bad. I had a replacement sent and I waited because I was a bit nervous to have it turn out badly again. Well...life intervened and I just got around to doing it. Apparently, only the website says it expires after six months, and because of this and the previous refund for your mistake, I was told nothing could be done and now I am going to have to find another solution because I have canceled my account. Thanks for nothing eSalon...literally. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hairs ColorIt is horrible products. NO COLOR. ESalon said they changed the formula (UGH!) and it is not lasting at all, I am seeing my gray/white after wash my hairs. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not for me.Very strong smelling, Use in ventilated area for sure. Product is packaged nice. Expensive. If you skip months, they don't warn you when they are taking money out! Not cool. Canceled forever this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernadette - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern with your Color Plan. Please let us know if there is anything else we can do to help! |
Love it!This product is easy to use and I love the results. After watching application videos I was able to successfully color my hair. I have gotten many compliments on my hair color. I have also saved money! This is much more economical than going to the stylist. The videos are extremely helpful and have inspired me to seek out videos to provide instruction on how to cut my hair as well. In the beginning I reached out to customer service for assistance in color and application methods. They were very helpful. I would not hestitate to recommend this product and company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
GreatColor was very good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadya- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Super !Je suis ravie de ma commande 🙂 Tout est bien emballé dans une jolie boîte, très bien expliqué, facile d'utilisation. La couleur est top, mes cheveux blancs camouflés. Top ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not how I expectedMuch lighter the the color I picked, its more brown the violet 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color! |