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Color Set
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66,866 Verificado Comentarios de clientes |
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Nicht meine Farbe!Es mag ja sein, daß die Farbprodukte an sich toll sind, meine Farbe wurde trotz Foto und Farbanpassung jedoch absolut nicht getroffen. Statt Blond Goldmariechen😖 Tint Rins sollte die Lösung sein! Doch das war auch nach 4 Anwendungen nicht der Fall. Mir half nur der Gang zum Friseur 💇♀️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBirgit B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Used color todayColor is too much brass or reddish tones i want more true brown. I added new photos from today after I used color. What can be changed for next time? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
No longer covers grays.I have been an esalon customer for almost two years. For the past few shipments, the color no longer covers my gray well. What it does cover , fades quicker, and it is no longer covering resistant grays that it had always covered in the past. This does not seem like the same quality product I have always received. I have given it a few months, but no longer want to pay for something that no longer works. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Perfect colorI just had to write to let you know that my first color pack could not have been any closer to my natural color! Since this is my first kit I was skeptical about it when I saw the bottle saying "copper" since I have red highlights naturally in my hair I was afraid of it being red when I was done. I went ahead with it today and I was pleasantly surprised when it was the perfect brown I wanted. I hope it doesn't change in the coming weeks like so many store-bought colors have. It is just PERFECT! 13 de 13 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLouise - We’re pleased to hear that you’re enjoying your color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Love it!!!Absolutely love ordering my color here!!! Great color, great customer service!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJean - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Love it!Thanks, love the color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future. |
Hair looks amazingI was a bit apprehensive about changing my hair colour at first but I need not have worried. The products are excellent and the instructions were very easy to follow. Finally was my hair was dried the colour was lovely - a 5 star service and finsh Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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No cover gray gairI like the color but it doesn't cover my grey hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTizita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Mon avisJe suis très contente de ma couleur, le seul problème est l'emballage : c'est la deuxième fois que mon colis arrive ouvert. Ça serait bien de mettre au minimum un bout de scotch. Merci 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Natürliche HaarfarbeHaarfarbe sieht sehr natürlich aus, leider war die Grauabdeckung nicht zufriedenstellend. Trotz langer Einwirkzeit und Einarbeitung lt. Anweisung. Sehr schade. Aber dafür sind mir 22 € zu viel, um bei der Grauabdeckung nicht erfolgreich zu sein. Tut mir leid. Ich möchte keine weitere Bestellung. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeike V. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |