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Good but too red, not gold enoughThe color is good but slightly too orange-forward and not "soft enough". I think increasing gold tones and decreasing red/copper tones would help better balance the color out. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEugenia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still working on getting it rightIt takes time to get your color right, still not quite there. Not sure why my roots vs ends colors are so different! It makes my roots / ends different colors obviously…. Also, I think it’s damaging my hair, but not terribly. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Not the color I ordered (Update)I can still see my grey and its brown which it should be black once again think it's time to move on to another company. Worked many years ago which tells you how long I've been with this company but now I'm done. So, I received my new color and applied it last night followed the instructions to the tee and well I still see my grey and red streaks you really must have changed the product because I have been with you since 2014 and its definitely not the same, I wanted Black, and I got a dark brownish red. Thank you for trying to make it right but maybe it's time to move on to another company. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Didn’t change my hair color at allI am not satisfied with this product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Golnaz, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorIt was darker then I'd like next time I'll choose lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Randi! We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Always absolutely perfect 🤩The colour is better then I requested and the service is impeccable. Would highly recommend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Beautifully perfect colorExactly the color I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMinna - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Stefanie The GreatOMG I am so pleased and grateful that I found eSalon. Stefanie knows her colors. Thank you. I like that I can schedule when I need to refresh. I LOVE eSALON❤️❤️. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Beautiful!!!Color is beautiful. I loved it so much. Thank you E-salon. Can’t wait for my new shipment.❤️❤️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
been using esalon for 10 years (9-2012) Would be a 5 but for the directionsI love eSalon the color set makes my hair look and feel better then anything else ever put on my head. I do agree the processing time is longer then listed on the instructions. I still follow my original instructions, which were 20-30 minutes for roots. Because unfortunately I'm graying, and not prettily, I have added another 5 to my routine. I then have also gone back to the original instructions and used the remaining color (adding a bit of water if needed) and smoothed it over all my hair except very ends in small sections. I leave this another 5-10 minutes. When I do this people still tell me how fabulous my hair color is. I'm not sure why they changed the instructions, but it is harming the ability of their excellent product to reveal it's excellency. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |