|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
1st Time Hesitancy!! I was suspicious!I decided to try eSalon after a 4 or 5 day mental debate. I placed my order second guessing my color choices. Upon arrival I was excited, took the product to my bathroom, put it in the closet and there is has sat since January 18,2021. I felt like there was no hurry since we are in the middle of "The Pandemic" and I had recently retired but I was actually not convinced. I had gone to a high end salon for 35 years. Today, I woke up, felt great and thought, "Lets do this", and I did! The process was very simple and relatively quick. I have shoulder length hair that is fine. The result is exactly what I wanted, it was easy (follow directions), the color is perfect, you have a new customer! I will be sure to tell all my friends/colleagues who are waiting to go back to work to check out eSalon. You should have a first time offer or encourage all the satisfied customers you have to refer by providing a way to give a new customer something of value. Just an idea!! I am sure people are looking. Thanks!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMeg - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
High hopesThe steps were easy to follow. The color was perfect. However, it was not enough product for the amount of hair I have. Some parts didn’t get dyed. As well as, some parts of my bleached hair had a brassy look. So, I’ve talk to my stylist and we are hoping round 2 will work out. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelva - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
good productI love how soft this hair product made my hair (going on 2.5 weeks), and like the overall color but the newer hairline grays around my face did not cover very well, and I could see this immediately after coloring my hair. Then within a couple of days, the color washed out in this area altogether and the greys in this area came back as if I didn't color them. I'm using a color spray to correct it, but wish the permanent color covered them. Overall, it is a good product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDenise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Cancel future shipmentsI LOVED the color —for the first week and a half. Then it began fading as my usual color does . By the third week it was a very light, light strawberry blond. All I could see is a ghost when I looked in a mirror. For this reason I am canceling future orders. If I am going to pay a higher price for hair color I at least want it to last as long as the least expensive one I used before. This was not the case. Please cancel future shipments. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoene - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
I picked wrong colorI should have not changed color/ too light 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Easy to use but the color seemed a bit brassyI like the convenience of having the color shipped right to my front door but I still struggle with good coverage around my hairline and it seems after the first wash or two it seems to turn a bit brassy. I have watched your how to videos trying to get a better coverage but I seem to end up with gray showing around my temples. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKris- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not terrific gray coverageColor too brown, didn’t cover gray, was told no way to adjust it. Can’t figure out how to cancel and I’m not happy. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShannon- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the color I requestedI purchased a purple color and it was a reddish brown. My natural color is deep brownish black and it lightened my hair without any purple tint. Very disapointed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShelleyanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Easy to use and great outcomeFirst color set I got didn't really turn out the way I wanted, but they were great on changing my color and now i love my new color. The steps are easy to follow and the product is easy to use as well. Typically with hair dyes I would get a strong reaction but with this one nothing at all. This has been the best hair dye experience I've had in a long time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathleen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Never again will I get my hair colored at a salonWhoever thought of this idea ...is a complete genius!! I haven't been happier with the product and customer service from eSalon. Too bad they cant cut my hair as well (lol) 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAimee - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |