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Hair is the same colourI gave 2 stars because the kit is brilliant, much better than box dye. However, the first kit I received made my hair far too dark, the complete opposite of what I wanted. This kit they adjusted the colour for me and I've just done it...my hair is the exact same colour. It didn't do anything so I'm very disappointed 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleBad color, it dyed my roots orange, and the rest of my hair a muddy brown. I actually used a highlighting kit to make my hair somewhat better. Never again! I'm sending back the kit you sent me and absolutely don't send me anymore! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sue! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Programme de FidèlitéBonjour, j'ai effectué 13 commandes depuis 2019, je n'ai pas eu le cadeau de fidèlité=> une coloration offerte. Pouvez-vous me dire pourquoi dans "programme de fidèlité" il n'y a que 3 commandes de validés? Merci pour votre réponse. Cordialement, Fabienne Deligny 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosfabienne D. - Merci de nous avoir contactés, nous sommes vraiment désolés pour cette confusion. En plus d'économiser 20% de réduction sur toutes vos commandes grâce à l'Abonnement Couleur, vous bénéficiez maintenant de notre programme de fidélité lancer en juillet 2021. Toutes les commandes effectuées depuis cette date sont comptabilisées dans notre nouveau programme. Nous allons revenir vers vous par email pour plus d'information. À très vite ! |
1st colorMy color would have been great except I ask for no gold. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Raye, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Feel free to check your email from your colorist! Please let us know if there is anything else we can do to help! |
Lovely!Great rich brunette colour - exactly what I asked for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Je recommandeCouleur faite comme je l'est demandé Couvre bien les cheveux blancs Coloriste a notre écoute avec de super conseils 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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nice color-no damageI like the color set very much. Great color and leaves my hair soft. I used the set 2 times and it does not seem to dry out or damage my hair. Very pleased. Still working on creating the exact shade and gray coverage I would like to achieve with the colorist. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosD B - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love new shadeColorist requested a photo and after seeing it she suggested that I change to a color one shade lighter than I had been using. The new color is perfect! So great that she took the time to review, evaluate and recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Nice colors!I love the hair color it works great I love the detailed instructions I love that they send you and refreshers for the ends of your hair and it's just a great product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBridgett - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
My colorDon't seem to last.good thing I buy the can of root touch up 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |