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Demi color doesn’t coverThe color provided to me is not covering my gray. As a result, my hair is coming out two toned. The roots are lighter and the tips are darker. Is there something else that can be done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
The only hair color products I useI love your products and tell anyone looking to color their hair to try eSalon products. Like some of the other reviews though, I noticed this last color didn't last as long. I am certainly trying again because as I said, I love your products and they are easy to use at home. Even professional stylists have commented on my amazing color and tone. They thought I was lying when I stated that I color my own hair. Hoping this last time was a fluke. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Jennifer, we’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
custom Color Setlove this because if i want to change any part of my coloring, one simple email is all it takes a always get a fast responds . plus love the autoship prices also lets me know when its time to shine. the best ever thank you eSalon, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Do not buyThe color came out magenta with pink roots. It cost $200 to fix. Be weary. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Elizabeth. We are so sorry to hear this. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SublimeOttimo prodotto, a parte tempi attesa, basta fare ordine in tempo. I capelli sono morbidi, lucenti cosa che amo, non mi piacciono spendi o secchi come vedo in giro, facile da applicare e risultato stupendo, a parte la prima volta che ho sbagliato ordinare colore, però risultato SUBLIME. GRAZIE AL TEAM 5 de 5 personas encontraron este comentario útil. ¿Y tú? |
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Primo coloreMoto soddisfatta colore giusto niente da invidiare ad un colore dalla parrucchiera 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Simply the bestMy colour set is the best I have ever had and I have had lots over the years I have been using it over a year now and love the way it colours my hair nothing else will do for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DisappointedDid not cover grey at hairline Please discontinue my account 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
LoveI still love getting my color delivered to me. This color set is great and I love that it can be adjusted whenever I want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Great colour, great matchI love my new Salon colour! It’s so quick and touch ups are really easy with the brush. It lasts much longer than an over the counter colour. Only downside is I want a clear gloss to keep my mid lengths and ends top-top but you only currently offer a colour option. Come on ESalon this would be a great addition to your customers?? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |