|
Color Set
|
66,713 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Arrived late!When the color set I purchased and paid for shipping arrives late with no tracking updates it's useless. I had to get my color from another vendor. I see you have have a 100 percent satisfaction guarantee, so please refund my money. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTammie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel my auto shipI need to cancel my membership. I’m not going to color my hair anymore. Cancel my auto ship. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still NO RedI’m very unhappy with the color, even after speaking with a colorist, who offered me a complimentary kit before I canceled. My hair is now a lighter brown, but not reddish at all. I’m going back to Garnier. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaure - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color set is great!The color is truly a great match and lasted the six weeks. I am 80% gray so that is saying something. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosVal - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future! |
Sceptical with colourWhen my package arrived it was packaged well with care. I read through the instructions each step of the way and managed to use the colour without too much mess. When I put the colour on my hair I thought it was going to be too dark x worried the re growth would not match the existing colour that had outgrown. It was 6 months since my last hair salon visit and could not justify the cost . Well I have to say I am chuffed to bits with the results however I do miss some strands of grey even though I took my time and thought I covered it evenly. It’s not that noticeable though. I have since adjusted my colour slightly. As I missed some grey at the top? Would my new colour on next order cover the grey I missed and blend well with my first purchased colour. Overall really pleased and well worth the money. Shame I don’t save some formula to cover my missed greys can you help??? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Amazing!Wow, I absolutely love the color! My hair is normally pretty dry, especially after a color treatment- yet, my hair seems healthy, shiny and soft after coloring! Plus, ALL my gray is covered. I’m thrilled! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSami - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Amazing!Can’t believe how good the colour is! I was nervous putting it on because it looked really red but it is perfect, I am obsessed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHey Kate! Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and that it's working well for you! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Color not Lasting, no response from coloristI made a change to my color which made it a lot lighter when the request was to be slightly lighter. When I colored with the instructions I ended up with very light roots and the rest dark. Have messaged again with no response. I also noticed within a week I could see fading and my greys are showing. If this last fix doesn’t work I will be cancelling. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMegan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
too darkway too dark no mahogany and more black than dark brown-sent an order back and I still do not have my money back! I would like all of my money back including the initial color.. I appreciate their effort but too hard to get the color right on line .. I sent a picture of my hair but just too dark! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Maybe my consultant was coming down with ….I have only changed my color a handful of times since I began using esalone. I was terrified that I wasn’t doing my touch ups fast enough before setting the timer. It was with the drive from San Diego to have the e team advise me in person. Sadly due to Covid they no longer offer that service. My color consultant adjusted my color and added another kit free of charge with more gold in it. I didn’t really notice a change. I contacted the color consultant online and rambled on about my burnette hopes and dreams asking if I should try one of their new colors. My consultant schooled me on color tones because I should have know that the color honey that I was thinking about was darker than my current color. Ok. Sorry it looked different online. When she said she found it hard to believe that I didn’t notice that much of a difference with my new formula or that I had a hard time a few years ago reapplying my highlights to my highlights I told her to turn off my plan. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKendra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |