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Color Set
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66,689 Verificado Comentarios de clientes |
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Didn’t cover my grays very well.The color was perfect and my hair felt silky and shiny. The problem I had, it didn’t cover my gray hair very well. I even kept it in longer than recommended. Any suggestions? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Check your label before using !!I just colored my hair before looking at the label ! Turns out I was NOT SENT my personally mixed color ! My hair turned out MUCH LIGHTER and is not as expected. Because I hadn't colored on schedule, I had 2 color kits. Looked at my remaining set and it's labeled with my name and custom mix. The kit I used was a generic color. I should have read the label first ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the colour i was expectingI was expecting a more red colour but instead my hair is copper brown. My colour was more vibrant before so i regret doing this. Sorry but i wont be repeating my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleHorrible product!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I wantedThere were no highlights that I wanted and the product made my scalp itchy cancellation is in the future 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color is strawberry blondeColor is strawberry blonde, not what I wanted. I did like the feel and smell of the products as well as the packaging though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Demi color doesn’t coverThe color provided to me is not covering my gray. As a result, my hair is coming out two toned. The roots are lighter and the tips are darker. Is there something else that can be done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
The only hair color products I useI love your products and tell anyone looking to color their hair to try eSalon products. Like some of the other reviews though, I noticed this last color didn't last as long. I am certainly trying again because as I said, I love your products and they are easy to use at home. Even professional stylists have commented on my amazing color and tone. They thought I was lying when I stated that I color my own hair. Hoping this last time was a fluke. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Jennifer, we’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
custom Color Setlove this because if i want to change any part of my coloring, one simple email is all it takes a always get a fast responds . plus love the autoship prices also lets me know when its time to shine. the best ever thank you eSalon, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Do not buyThe color came out magenta with pink roots. It cost $200 to fix. Be weary. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Elizabeth. We are so sorry to hear this. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |