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Color Set
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66,713 Verificado Comentarios de clientes |
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Inconsistent two tone colorUnfortunately my root and end colors do not blend or match as expected leaving a distinct difference between them. I’ve reached out and asked several times to review this so we can get my color squared away for this next touch up but with no response after several months of subscription, I think it’s time to be done. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not happy2nd time try...still horrible colour coming...... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarina P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Customer ServiceHave not received my product yet so can not speak for product itself. However was supposed to receive two days ago and have wrote 3 emails to no avail. All I would like is a simple reply with shipping information so I can track. ****EDIT*** Esalon replied to this review with the same generic response they seem to reply with to all reviews with saying 'our expert has already reached out to you and resolved this', HOWEVER THEY DID NOT!!! I called them out and wrote the below edit and they deleted their response straight after! Can you please explain this Esalon? In response to your reply below no, none of your experts have reached out to me to resolve?!?!??! Why would you say that?!? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Ich gestehe ich hatte "angst" !!!Wie schon gesagt ich hatte bedenken, ob es wirklich meine Farbe ist etc.... obwohl ich eigentlich schon mutige bin diesbezüglich- aber okay, war so aber nun habe ich es gemacht. Und was soll ich sagen meine Farbe ist eine wahre Pracht!!!!!!!!!! Kein Vergleich zu den Drogerie-Produkten. Also habt Mut und ihr werdet begeistert sein. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Au tooopTrès contente de ma couleurs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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They adjusted my colour and it’s perfect!Perfect coverage of grays and a beautiful tone for my hair- really happy with it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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GoodThe product is very good the color picks up very well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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First color from eSalonJust wanted to let you know that I really like the color you sent. Also the shampoo and conditioner are really nice. I couldn't believe how little it takes to go a long way!!! My hair is shiny and soft, seems to be less frizz also. I'm so glad I decided to try eSalon. I am looking forward to my tray kit and clips that are coming next, I think they will really help with the coloring set up. Thank you for all the great videos to give us ideas on how to make coloring easier. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDottie - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
I look fabulous!eSalon is easy to use and makes me look younger, like I did before I started getting grey hair. I always feel much better about myself after coloring my hair with my custom color set. Thanks, eSalon, not only for the color upgrade, but the mental health upgrade too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Hoping 3rd try is the charmI can only guess that communicating “light Auburn “is a challenge because I keep asking for it though right now I’m just getting closer to “light brown sugar with golden highlights”. Cannot seem to communicate “the red component” even after sending pictures. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMidwestL - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |