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Color Set
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66,713 Verificado Comentarios de clientes |
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ImpeccableSuper ! Conforme à la couleur 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved my current hair toneLove this product and the service. E Salon suggestion is on point and never miss my shipment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Somarie! This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your color and your experience with eSalon! We look forward to the next opportunity to delight you! |
Match!Wonderful color since i showed piture of Original color with pictre from teenage years b4 i started. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Robyn, thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the customized eSalon hair color. We truly value your feedback and look forward to hearing from you again in the future. |
Custom colorDo not like it. It looks orange and I want a more burgundy color 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageNot sure why but, the second kit I was sent though again spot in as far as color was very disappointing as far as gray coverage. Unfortunately this time the gray coverage was very short lived. My entire root base was gray again with in 2 weeks. Yes, I applied as detected and I’ve been dying my roots for literally decades. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharisse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
FlatI wasn't happy with this shipment. It makes my hair look flat. I asked for a darker color red and I got a darker color brown. Don't like it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Kathleen, thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not receivedGave it one star because you had to rate it to write a review. Order 2 weeks ago and have received nothing. Very disappointing in the service they are offering. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Darci, we appreciate your feedback. We do apologize that your order hasn't arrived just yet! We can confirm that our orders typically arrive within 9-12 business days. However, some orders can take up to 18 business days. It does look like your order is currently on the 12th business day. According to your tracking information, it does look like your order is still in transit to you! I hope this helps. We hope you enjoy your color. |
It dried my hair and so brittle after I use this product.I am loosing so much after using this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom Colour SetI was very happy with the set. Wasn't sure that I would be able to manage it myself but delighted with both the colour and condition of my hair afterwards. The smell of shampoo and conditioner was gorgeous! Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love love loveI will be doing my own hair from now on!! I love esalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Alyssa! Thank you for the wonderful review. We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |