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Color Set
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66,713 Verificado Comentarios de clientes |
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The overall “set” was definitely worth the moneyI love the packaging and contents and instructions..well worth the money..still trying to sdjust my color to my liking but this is well worth the money and fast delivery. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Vickie, thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Still too brassyI have had 4 colours now from e-salon, as I want to try and get my hair back to its natural colour, however I have found that my hair is now more brassy than when I started, it’s also too light. I am hopeful that having had a call with a colourist that the next colour will be more like my natural colour that I am striving to achieve. I have to say that my hair is in good condition since using e-salon combined with my silicone and sulphate free shampoo and conditioner and other hair products. The only thing I do wish that e-salon would provide silicone and sulphate free shampoo and conditioner with your hair colour as I have 4 packs of each that came with my sets that I haven’t used as I don’t want to go back to putting bad things in my hair. Having the option would be appreciated, the representative I spoke to agreed to pass this observation on in the hope that this may be something that will be addressed in the future. In the meantime it would be good if you could opt out of having the shampoo & conditioner as it’s a waste if I don’t use it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lesley! Thanks for your feedback. We are sorry to hear about your personal experience, and we want to work with you to fix your color. We've just emailed you to help you further, please check your emails and let us know if there's anything else we can do for you. |
VibrantI like how the color looked on me. It brought out my natural reddish tint. But I just didn’t like how the old grays was a bit visible after few showers later. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCriscel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointedI didn't like my color at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ExcellentI love the color,is beautiful and my hair is very shine 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosalia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love my color.My color which had been good for a long time was starting to look a little drab. I asked for an adjustment and just did the color this morning. I love my new color, just a little darker, a little more auburn. It has remained natural looking with just the little bit of brightness I wanted. Can't wait to see if anyone notices. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcia - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Doesn't hold gray coverageI have been using this product on and off and finally canceled because the color does not hold. The gray coverage fades with a week or two. I would have to recolor about every three weeks. Way too much trouble for minimal coverage. Idea of this company is great, but definitely was not happy. Customer service rep I spoke to on a cancelation issue also had an attitude, I have talked to reps in the past that have been super friendly. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRocio - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Finally received order!Took me a very long time to get my order, however after talking with team support I finally did receive my order! The package is totally adorable and so customized to me! Has my name on it and everything. Super cute and color came out so well! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ImpeccableSuper ! Conforme à la couleur 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved my current hair toneLove this product and the service. E Salon suggestion is on point and never miss my shipment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Somarie! This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your color and your experience with eSalon! We look forward to the next opportunity to delight you! |