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Custom Color Set
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66,689 Verified Client Reviews |
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Not recommended for going lighter, made hair orange!I have dark blonde hair that hasn't been coloured in years. I chose a medium blonde ash hair colour from eSalon and the tint rinse for blonde hair just incase there was a bit of unwanted tones after colouring. Followed all the instructions but my roots came out ginger/orange and the tint rinse did nothing to neutralise this. I now have orange roots and gingery ends and going to have to go to a hairdresser to do a colour correction which will undoubtedly cause alot of damage to my hair and cost a fortune! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLizC - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was beautiful but, my grays are still very noticeable...I followed the steps completely and the color was beautiful where I wasn't gray. My grays are still completely exposed unfortunately. I really wanted to love this, I wish it covered my grays! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong color didn’t cover gray!Dried my hair out so bad! Wrong color and didn’t cover any gray! Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAisha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
LEAVE IN TIME SHOULD BE ADJUSTED.I had to leave the color on longer because it was not covering my hair. What's going on? I never experience anything like this before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color preferredToday I attached a photo of my current color and a picture that is what I’m trying to accomplish with the highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wasn’t PermanentMy color washed out & I thought it was supposed to be a permanent color/it even got on My light gray pillowcase when I must have perspired when I was asleep/I’m not happy at all w/My product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
No.I have been coloring my hair at home for 22 years. This was the most difficult and messy home application kit I’ve ever used, and the color (I ordered a copper mahagony) is mousy brown. I look terrible and will need to have it professionally corrected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHala- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very badMy head turn yellow/orange i want my money back. I thought it would be blonder & its yellow/orange that is not what i asked for! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First timer coloring at homeI was nervous, but really more than nervous I was tired of my colorist not giving me the color I wanted and telling me how much SHE loved the color she was giving me. This product is so easy to use and the color is precisely what I was wanting. I feel NATURAL without a bit of brassiness. I’m about to save a fortune. Thank you and bless you! 11 of 11 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Excellent Grey Coverage!!!I am probably 65% grey and dark hair. After a couple of adjustments with my colorist, I was able to find the perfect color and coverage for my grey!! I've been using this product since 2015 and although I could get my color done in the salon, I continue with my 3 week auto-ship for convenience, cost and mostly because of my satisfaction in the outcome of my color! Most believe my color is natural!! In my opinion the way it should be! Janette 10 of 10 people found this review helpful. Did you? |
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Response From Our ExpertsJanette - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and gray coverage! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |