66,689 Verificado Comentarios de clientes |
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Did not cover greys at allVery disappointed I found the directions to a T and it did not work at all I had a redye it two days later 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSummer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover the grey rootsFollowed instructions and roots are different color than rest of hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatrice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No gray coverageDoes not cover grays 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The color I have wanted for yearsMy color is light brown mahogany copper I cannot tell you how much I love this color. I have been trying to achieve this for years: at the salon, using other hair color delivery devices, etc. It never came out right and I was always disappointed. My very first color formulation had a roots and ends refresher and my hair looks incredible. Like I would expect after paying hundreds of dollars at a salon. I am so, so happy with my color and all the other products I have tried so far. 5 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDana - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
SuperklasseIch bin wahnsinnig zufrieden, die haare sehen suuper aus und fassen sich total toll an 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Excellent customer serviceI love my new color! This is the 2nd time I've had to adjust my color, and I've been happy every time. And with this particular shipment, I had a postal issue, and Esalon quickly fixed it for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
i love love love your product-the color is so long lasting and covers the grey perfectly- i recommend it to any one it is better than a salon product. thank you so much 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Over processed haurBeen trying for ages to get rid of my really dark hair and go lighter. It’s just about there now and I’m really pleased with my new colour and the tones through my hair. Thank you so much. I’ve got the highlight set to try too so fingers crossed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great hair dyeLovely colours and smells nice to 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Like the content but too orangeIt came a bit too orange. Took 4x washes to quiet the colour . 1 de 1 personas encontraron este comentario útil. ¿Y tú? |