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Color Set
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66,793 Verificado Comentarios de clientes |
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Color was pretty but didn't cover my grayMy hair is mostly brown with patches of gray at the temples. I like the color but it does did not cover the gray at all. That's fairly disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We apologize that your color results did not provide the gray coverage you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Good productI was very excited to receive my professionally mixed hair color. The results however were somewhat disappointing. The quality of the product was good but the color wasn't what I was expecting. I don't know if I'll order a second time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I don't think it works for me...Reason being it might work for others, I was my hair every week and already my gray hairs are appearing back around my crown, they are coming back fast and furious. .... I'm sure it might work for other so I'm not gonna knock it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We apologize that your hair color did not provide the gray coverage you expected. Upon reviewing your profile, we see that a member of our Color + Care Team processed a complimentary reformulation, per our Satisfaction Guarantee, designed for increased coverage. Again, we are sorry that you were unhappy with your results and look forward to crafting your reformulated color. |
Unexpected resultThe color suppose to be "cool beige". I applied everything correct according to the instructions. But it turned to be gingery on my roots (like the warm beige would be). The bleached part of hairs took color ok. But my naturally ashy roots now ginger and in couple weeks the difference would be obvious and I would have to dye my hairs again. It doesnt look ugly, but It;s not the result I expected :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKseniia - We apologize that your roots turned out warmer than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color and tone down any copper tones. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Custom Hair ColorI followed the directions exactly, but this hair color was very flat looking and did not cover the grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBritt - We’re sorry to hear that you felt your hair color was flat and did not cover your greys. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to provide a color to better suit your needs. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results. |
Scalp Broke OutThe color was ok, nothing spectacular or that I haven't achieved from other box colors but my scalp broke out in sores as a reaction to something in the color. Would not recommend to anyone worth any skin sensitivities, I haven't broke out this bad from color since I bought cheap dollar store color years ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We’re truly sorry that you were disappointed with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every color order. Because of your reaction and dissatisfaction regarding your color, a representative has refunded you for your color. Again, we apologize that you were unhappy with your experience. |
ColorI love the color and how it makes my hair feel, but I think I'm in need of something to cover the greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Shampoo hard on your eyes.the colour was easy to apply more like a gel, but the problem for me was to wash it off. the gel got gelled and had almost like gummy texture and would not dissolve in the shower. The gel came off with the first shampoo but I had residue on my scalp. the conditioner is like any regular shampoo/conditioner. the colour didn't take very well, even after following all the instructions I could still see my roots and the overall colour was the same than before which was nice because that's what I like. 59 de 63 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We're sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
never will get agenthe die burnt my forhead and did not like the color and broke out in hives 19 de 20 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarciea - We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you've experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
REDMedium Blonde Warm Beige ONLY TINTED MY HAIR ORANGE!!!! Also had contacts in my eyes and while rinsing it bonded lenses to my eyes and I had a very difficult time removing, while leaving red spots on the whites of my eyes! 18 de 19 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne - We apologize that your color formulation tinted your hair an unwanted orange shade. Since you were unhappy with your results, a representative has contacted you to offer assistance, per our Satisfaction Guarantee. We're so sorry to hear that your eyes were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. We hope the irritation is not persistent. If it is, please seek medical attention. |