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Color Set
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66,772 Verificado Comentarios de clientes |
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not the color i expectedi wish it was more purple/red than brown, but good product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGessica - We’re sorry to hear that your color did not have enough purple/red tones. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
No shine, no coverageThe color did not cover my grays. There was no vibrancy at all! No color! Wgat was this all about anyway? I literally do not even know what was it that this complex did. I had 100% better results from a conventional product from a pharmacy. So dissatisfied and disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarco - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Going back to the salonWill not use this product again. Maybe no fault of theirs, but my hair isn't close to the color indicated by my "personal" color analysist. Called my hair dresser in tears. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcy - We’re truly sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
The Straw TestJust this morning, I followed the hair coloring directions to the letter. I have wavy/curly hair and don't use a dryer or any other heat producing device on it. After my hair air-dried, which is what it does daily, it felt like sticky straw. I re-rinsed and applied my conditioner which is meant for wavy / curly hair. After it dried, it felt like dry straw. Basically, I'm pretty certain this product stripped my hair of every bit of natural moisture it had. I look horrible and need to figure out what to do. As it is, I've already cancelled my plans for tonight, my last Saturday night of a week long vacation, so thanks for that. :( 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosA.L. - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Does not cover grey hairLove the colour but did not last 1 wash! Grey hairs on roots are back. So disappointed. Colour match is perfect and product easy to use but just doesn't work. Will only use permanent colour moving forward. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah - We’re sorry that your first order did not provide the coverage you expected. We have reviewed your account and see that your colorist received your feedback and processed a reformulation designed for longer-lasting results. Again, we're sorry that you were unhappy with your color results and hope to receive your feedback on your new formulation soon. |
ruined my hairI used your products and I followed the instructions to the letter and the color is nice but it left my hair with a SUPER GREASY feeling and I have washed my hair numerous times but cannot get rid of the feeling and the residue it leaves in my hands, brushes, and combs. I want to cancel this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth Ann - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs. |
Not goidEverything messed up my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrandi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DId not work well for meI have not put a checmical in my hair for over a year. I wanted a warmer blonde overall tone. The color i got was one not even one step up from my current color. Tha ks but no thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosToinnette - We're sorry that you were unhappy with the results of your hair color order. We see that before your order was formulated, your colorist mentioned that we were unable to lighten your hair as much as you desired. You then shared that you still wanted to proceed with the order. However, we truly apologize that you were unsatisfied with your experience. |
Nice colorBased on my last color and the most resent I like the most recent best but it doesn't have the luster and shine I was hoping but color is good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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FadesCan only see purple in sun or under light. Looks brown in pics. When grey comes in, purple really fades. It also resorts back to my underlying brown. Which is odd. Brown lasts over grey. Purple over brown gets back to brown. Dilemma? Maybe a bit more purple? How can it be less fading? I do not want to look like I'm going to a Marilyn Manson concert. I'm 64. Thx. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBella - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |