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Color Set
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66,754 Verificado Comentarios de clientes |
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I don't like the color on me, it too bright red.I am looking for a medium brown with a tint of red. Kind of like a sangria shade by nutrisse garnier . Its a medium reddish brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrigitte - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not the color I orderI've been blonde I order blonde after colored it came out brown. Not happy. Now I have to go pay to go back blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good color but is not covering grays wellI need something that covers grays. I have a few that are showing within a week of coloring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Custom Hair COlorDid not work on my hair. Tried it twice, second time worse than first. Did not color my gray. I am no longer a client of eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDe - We apologize that you were disappointed by the gray coverage of your hair color order. We have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color matchingStill too orange/blond. I'm going to try mixing some colors on my own. Please cancel my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKay - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not the gray coverage I needI am on my third or fourth round of custom hair color with Esalon. I love the product, gentle on the scalp, nice color and the colorists have been great to make adjustments to get closer to what I'm looking for, but with each review I mention gray coverage is lacking, and that has not changed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky - We’re sorry to hear that your custom color has not provided the coverage you've expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
next colorNow we are starting to get there with the red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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LikeI'll try this new formula again, but may still want to tweak it. Love the product tho; worth the cost of over-the-counter brands. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color not rightThe color has too much orange and the whites didn't cover properly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharona - We're sorry to hear that your hair color turned out warmer than you expected and did not cover all the grays. We've reviewed your profile and see that a member of our Color + Care Team credited your account for one complimentary hair color order, per our Satisfaction Guarantee. This credit will be applied toward a reformulation designed to reduce the orange tones and increase gray coverage. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs |
it was to dark the 2 time i got itnot happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |