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Color Set
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66,754 Verificado Comentarios de clientes |
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NOT HAPPYNEVER RECEIVED MY SHIPMENT. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCherie - We're sorry to hear that your order was lost en route. We see that a refund was processed for the missing order, as you requested. |
REFUND ASAP!I am VERY DISAPPOINTED! This dye didn't work for my hair!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKshisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
ColorIt's hard to wash off. The color is great but I need to do about 4 washes before my hair is back to being soft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAurora - Thank you for your feedback. We apologize for the disappointing experience you had with rinsing the color from your hair. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection! |
Easy to use but wrong colorGreat instructions and easy to use but I don't love the color. It turned out a brassy red. I wanted less red more of a golden brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We apologize that your complimentary reformulation did not turn out as you expected. We hope to work with you to provide a color that better suits your needs. |
I didn't have enoughI didn't have enough for all my hair. I have long thick hair and expressed my concern that it wouldn't be enough but was assured it would be more than enough. It's was not. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - Thank you for sharing your feedback with us, and we hope you accept our apologies for any confusion. We agree that your hair would need several bottles for an allover application, but the order we most recently sent to you was a single bottle application for your roots only, per your Personalized Instructions. Again we apologize, and we hope this information is helpful. |
DisappointedThe haircolor doesn't fully cover the grays at my temples and near ears, and it washes out completely within 2-3 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJen - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Worst color mix yet!!!I am sorry, but will have to cancel any further orders. This is just not working for me. This last color mix that you sent me, turned out to be a bright ugly maroon red, which I hate. don't know how to tell you exactly what I want. I went back to my regular brand. I know what it does. Although it does change each time too, but at least it does not come out bright, bright red. Please cancel any further orders. Thank you for trying! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not covering GreyI'm not having success getting the hair color to cover the grey hair .. I am cancelling all future orders .. Thank you Taryn 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTaryn - We’re sorry to hear that your hair color has not provided the gray coverage you've expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too lightI tried numerous times to get my usual color changed to a darker, ashier blond. No response came back to me. Color is good otherwise but it appears that any directives made to colorists goes unheeded. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
A work in progressThis is my first change in color. I am naturally a medium blonde and have recently decided to go darker. More medium brown. This time I decided to go a bit lighter with a better tone. Still seeing too much red. Will try one more time and then it might be time to have a person to person meeting with a stylist. The packaging is always good and the stylists are always helpful. Just hard to get what you want over the internet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |