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Color Set
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66,566 Verificado Comentarios de clientes |
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Color is gorgeous but...It does not last. My hair faded faster than the $2 box at Walmart. I love the color, I love the options....I just need it to stay longer. Color faded and gray was back within 2 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I'm not a happy camper!My hair look darker than the color that I had. I went form only dye my root, to dye my hair completely in order to have the same color. Something was not quiet right at the moment to find and match the color. I uploaded and send my pic during the account setting. So, I don't know what really happen. But, I'm not a happy camper. Probably, I will need to give several days and shampoo my hair during the week to see if I obtained the desire color. I really wanted to love the product, but not today! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIleana - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Couldn't use itReally gutted ..my colourist was amazing and we chatted and sorted out what would be the best colour for me, was so excited to get my childhood red hair back..I did the patch test and the smell was so strong and it effected my eye for a few hours..so figured out I was possibly allergic, didn't use it. Told my amazing colourist who was so amazing with me, she said sorry to hear that cancelled my colour subscription and even though I asked another question about my match up she never even bothered answering me..nor did I get a refund...really unhappy with that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne Marie - We’re sorry to hear that you were unhappy with the service you received. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy. |
Not red enough.I specifically asked for a coppery, auburn red and my result was a medium brown. I do like that my hair is soft and in nice condition after coloring with this product, but for something that's supposed to be tailored for me, the resulting color was definitely not what I asked for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Great color just did not last as it faded right away.I loved the color but after that I was disappointed as the color faded right away and did not last. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Will never use again.Made my hair fall out. I actually have bald areas. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJune - We’re truly sorry to hear that you experienced hair loss and an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
Chemical ReactionHair color contains too many chemicals. After using it for a couple of month, I discovered that I am having allergic reactions from it. Having to deal with severe skin rashes and need extensive medical treatment. Very disappointed that this product that costs about 3 times as much as the store brands does not compete with them for consumer safety. Should have stayed with Garnie Fructise. That does not contain all the chemicals this one does. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - We’re truly sorry to hear that you experienced an allergic reaction that uld haveco been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
HorribleMade my hair red and brassy when I specific.y said that I wanted to get rid of any red and golden strands. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
A little darker than I likeI want to discontinue getting this product. I don't like the color or the way my hair feels afterwards. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLila - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
not happyIt was too red.I've asked for medium brown with burgundy touch. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEsther - We apologize that you were unhappy with your latest hair color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |