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Color Set
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66,566 Verificado Comentarios de clientes |
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Still too much red.Actually looks like it has more red than before 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoan - We’re sorry that your results turned out with an unwanted red shade. Since you've expressed that you were unsatisfied with your color, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
totally diappointedI had just colored my hair before receiving my first order. So I finally tried it last night. It was so much work, messy, and now I have stains on my shower walls. Then when I dried my hair, I have a 2 toned head. Major red in my hair. (only buy color that has natural in the name). too dark. Then to top it off, did not cover white stubborn hairs at ears (that is main reason I tried this). Since they shipped me a second one before I could even test the first one. I am stuck with it. Out the cash because I will not use it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
No better than the brand I buy at the drugstore . . .The color wasn't any different than the color I buy at the drugstore. I didn't find any difference in the two products except that my hair did not come out as soft and shiny as when I use the boxed color from the store and that color costs less. I can't say there's anything wrong with the eSalon product, I'm just not as impressed as I thought I'd be. So it's really neither here nor there with this review. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKrista - Thank you for your feedback. We're truly sorry that your custom color did not provide the shine and softness you expected. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. |
Too strong of a chemical smellThe smell almost knocked me out. My hair is more brittle than before and the colour is lighter than I expected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Will not cover grey hairsI've tried now 3x to use your product and it still does not successfully cover my grey hairs. I have been told in the past that unfortunately my greys may be color resistant and for this reason I think I will discontinue unless a stronger formula can be provided. Please do not send me another package until this is reviewed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry to hear that you're unhappy with your gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the coverage you expect. |
Esalon is horribleNot only did the dark blonde color turn my light auburn hair the color of dirty dishwater but it did not cover my gray and now my very thick, healthy long hair feels like tacky, sticky straw! If I could give zero stars I would. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrish - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
A little disapointed!I received a product back in January and put it on my hair, it was a lovely vibrant colour. I found that it was not as shiny, nor did it stay as well as my salon job. We just applied the new one and my daughter pout it on last night. There is o way that this was the same shade as my last product, or what I ordered. My hair was dark brown. I do not see any red in it at all! I am not happy with the product this time and will not purchase again unless you make amends and send the same product that I received last time. I would also like explanation as to why the product is different? If your product is not going to be consistent then it will not suit me to purchase. Please reply to my email address with an answer and resolution for this. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit and have reached out to see how we can better suit your needs. We look forward to crafting your reformulation. |
Color is gorgeous but...It does not last. My hair faded faster than the $2 box at Walmart. I love the color, I love the options....I just need it to stay longer. Color faded and gray was back within 2 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I'm not a happy camper!My hair look darker than the color that I had. I went form only dye my root, to dye my hair completely in order to have the same color. Something was not quiet right at the moment to find and match the color. I uploaded and send my pic during the account setting. So, I don't know what really happen. But, I'm not a happy camper. Probably, I will need to give several days and shampoo my hair during the week to see if I obtained the desire color. I really wanted to love the product, but not today! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIleana - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Couldn't use itReally gutted ..my colourist was amazing and we chatted and sorted out what would be the best colour for me, was so excited to get my childhood red hair back..I did the patch test and the smell was so strong and it effected my eye for a few hours..so figured out I was possibly allergic, didn't use it. Told my amazing colourist who was so amazing with me, she said sorry to hear that cancelled my colour subscription and even though I asked another question about my match up she never even bothered answering me..nor did I get a refund...really unhappy with that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne Marie - We’re sorry to hear that you were unhappy with the service you received. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy. |