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Color Set
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66,566 Verificado Comentarios de clientes |
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Color!Color way darker than expected. Hate it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
to darkThe color I got did not look like the color I picked so when I put it on it was way to dark. I had to go and get stuff to take the color out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
To lightColor has faded in less than 30 days. Please do not send anymore. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We apologize that your hair color turned out lighter and faded sooner than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We have also gone ahead and cancelled your Made For You Hair Color Plan (Auto-Delivery). Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great colour - not enough grey coverageHi. This is my second application and I really love the colour. The only issue is grey coverage. The first application, I followed instructions but it definitely was not long enough. The second time, I left it in a bit longer ( I thought maybe I was over anxious the first time) but there is still a lot of grey that was not covered and after the first wash, there is more grey showing. If we can adjust for that component, I still really love the colour. Thanks!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTricia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Grey coverageStill need more grey coverage .... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - We're sorry to hear that you were unhappy with the gray coverage of your custom color. We see that you worked with your colorist to craft a reformulated shade designed to provide the coverage you expected. We hope to hear more of your feedback soon! |
Great color/Really Harsh on the hairThe color that developed was a beautiful color, but I've never used hair before this that was so incredibly harsh on my hair. It was instant split end city...:-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrandy - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. Since you were unhappy with your results, we've issued a store credit to your eSalon account to go towards a renewing hair care product. |
roots were pinkAfter drying and styling my hair, I check the back and there was a light pinkish strip from the roots to the end. Also, my roots were pinkish. What's going on? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannene - We're sorry to hear that your recent application did not provide the coverage you expected and left your roots with a pink tint. We see that you were able to work with your colorist to craft a formulation designed for increased coverage. We hope to hear your feedback on this adjustment soon. |
Not happy this timeDid not cover greys! Too red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittani - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
My hair color does not last long enough.By the 3rd week my color turns brassy and redish. My natural color is a light brown so I am embarrassed by this color. Also gray hair around my face stays gray when I color it. I am now considering going back to the salon to get my hair colored. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShari - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
I love the product but.........The red is almost perfect, still a bit too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - Thank you for your feedback! We are happy to hear you love the product. We apologize that your color turned out differently than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |