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Color Set
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66,566 Verificado Comentarios de clientes |
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too dark for a light browncolor was too dark for a light brown, liked the product and how soft my hair was. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJohanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Nice colorThe color was great however it didn't last long and my white roots were showing again approximately 2.5 weeks 😕 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
No where closeI wanted a light med blonde and I get light brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
A little darkI would have liked the colour to be a little lighter. I would like to go back to the previous color next time. Thanks, Michelle 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We see that your custom color was adjusted back to your previous formulation, as you requested. We hope to hear more of your feedback soon. |
Waste of moneyJust color my hair and I now have patches of highlights showing. Not worth the money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGriselda - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nothing above previous brandsThe process was good but the product does not last an extended amount of time as merchant advertise. My color last maybe 4 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedI'm really confused why the directions were so adamant that I only cover and process the roots then simply rinse through and leave on the rest for 1 min. The result is the middle and ends of my hair are yellow because the red in the last dye has rinsed out while my roots are a pinkish color. The root color is close to what I wanted but the effect overall is that my hair basically looks unchanged and washed out. I plan to call to get my money back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested in your phone call. Again, we apologize that you were dissatisfied with your experience. |
not Happy with this Change!I did enjoy the initial darker mahogany adjustment to my initial shade but it proceeded to change and to lighten quickly and now is too brassy. Brassy is not something I enjoy. Highlights are still visible but overall I am not pleased. I wanted to move to a slightly darker shade that remained and can't wait to correct this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I just love the product need a bit more redI love this product just need the color adjusted to a bit brighter with more red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We're sorry that your color was not as red as you expected. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
It wasn't as dark as I thought it would be!It wasn't as dark as I thought it would be and I didn't get the grey coverage I needed either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |