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Color Set
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66,736 Verificado Comentarios de clientes |
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Lovely colour but....Lovely colour but made my hair very dry at the ends and an itchy scalp. After 3 weeks greys already showing around hair line and roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not as anticipatedMy color was medium blond. The color they sent was lighter but nice enough. The problem I had, with the two or three times I used this product, was that my hair looked dull and the color faded really fast. It felt damaged to me as well. I just do better with a certain boxed brand that has more shine and stays true to color longer. The staff is great, though. They try hard to please. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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It didn't work for me.It didn't work for me. eSalon sent me another order without my consent and charged my credit card without my authorization. This is not only unfair, it's against the law as well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDivlesh - We apologize that your eSalon experience has been unsatisfactory. Before placing their first order on our website under our 50% off deal for new clients, customers are shown a checkout page explaining that they are joining the Hair Color Plan. In addition, clients can stop, modify or cancel the service at any time by logging into their account or giving us a call. Upon reviewing your profile, we see a representative has refunded you for the cost of the second order. Again, we apologize for any miscommunication. |
I asked for a darker look but this is mousieNice packaging but the colour is not what I expected 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - We’re sorry to hear that your results were not what you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We've reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your color results and hope to provide you with a formulation that will provide the results you’re looking for. |
Not enough redMy color this time is dark enough, but it had too much blonde and not enough red. I like the shade of the color, I didn't like that it was dark blonde with red undertones. I want it to be burgundy red, not just red undertones. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobbie - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Need lighter colorThe permanent color covered my roots and gray but was a little too dark. I would like to go lighter for the summer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
color didnt take good and washed out to fastI do not like 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMia - We’re sorry that you were disappointed by the results of your color application. Upon reviewing your account, we see that you reached out to us and we issued a refund per your request. Again, we apologize that you were unhappy with your experience. |
Loved it!!I have colored my hair for over 40 years and this haircolor was the closest to my own color as I've ever seen. I loved the results of the color however I found the person who called me on the phone to be so very rude- she spoke to me like I was a dim wit. I'm old- I'm NOT dim!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not as good this timeThis is my third application with my custom esalon kit. My grey roots were not covered as well this time. I think I did everything the same. One week later and the grey on the top of my head near my part and the sides near my face are looking like they need to be done again soon. Is there anything you can do to help out on this? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
HATED IT ALLMy hair was dull looked greasy. Never in all the years of having my hair coloured has it gone limp greasy and could not even style . I will never use this product again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - We’re sorry that your hair felt limp and greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for the hair color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |