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Color Set
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66,713 Verificado Comentarios de clientes |
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Not happyColor wad unflattering and made my hair dry and brittle 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJason - We apologize that you were unhappy with your color results. We would like to bring your attention to the crucial Rinse Through Your Ends step in your Personalized Instructions, in which you massage leftover mixed color into your hair after your timing is complete. Your colorist has reached out to you to assist with your color and application, and we look forward to delivering results you'll fall in love with. |
I'd give zero stars if I couldFollowed directions exactly. In fact left it on longer than directed. Didn't cover roots at all and it is the dullest look ever. What garbage! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNikki - We’re sorry that you were unhappy with your color and coverage results. Since your results did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DisappointedLeft hair looking and feeling like wax. Washed several times too. Also did not cover all grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNikki - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Good colorI like the color we finally came up with, but I don't like the price. I can get the same results at my salon for not much more and I get styled too! I also don't like that this keeps rubbing off on my pillow cases, even after multiple washes. I finally found a warning in small print about that, but too late to save my very expensive bedding, which is totally ruined. Don't suggest you go anywhere near anything with your hair wet if you don't want color transfer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Lighter than " dark blonde" next time!Color was supposed to be 2 shades lighter. Barely see it, on the roots, but still gray, and still dark brunette. Rating is a 1 star out of 5. Because now I must go get retouch for gray till a shipment AGAIN of what I thought I was buying, hopefully will give me color I requested. I've been blonde blonde, and I've been brunette brunette. So, at this stage I went from 6g to 2 shades lighter, a dark blonde, less gold. Maybe I should of requested a medium blonde with highlights. Do you have a kit that can color and highlight, gloss, etc? I don't see any change with every color you send so far. I know dark blonde, and this is not even light golden brown, it's dark with a few lighter notes but, not enough to make a difference and, COLOR GRAY. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - Thank you for your feedback and questions. We do not currently offer a highlighting kit, but stay tuned, as we are always looking to improve our service! Additionally, we're sorry that we are unable to accommodate your hair color goals at this time. Per your colorist's messages, a lighter color applied over a darker color will not lighten the darker hair. Upon reviewing your account, we see that you have changed your color at a salon and we look forward to adjusting your eSalon color to accommodate this. Thanks again for your feedback! |
Loved the colorThe color was great, however, the product did not do a very good job with covering the gray. ESalon is aware and said next shipment would have more gray coverage in product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re sorry your recent order didn’t provide the coverage you expected. We hope to continue helping you find hair perfection and look forward to hearing your feedback on this new formulation soon. |
Hair colorThe color has to much red in it. I gave you the exact formula my salon uses on me. The color you sent doesn't cover my grey and doesn't last. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
AverageFollowed directions perfectly but ends did not get enough color and roots have red tint 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarcie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Did formula change?The color seems to wash out more quickly than when I first started using esalon. Maybe my hair has changed. not sure how to resolve this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We're sorry to hear that your color has been fading faster than before. Upon reviewing your account, we do not see any changes made to your formula. Hair is personal and can change over time, however. Our experts are always available for one-on-one advice and customized color adjustments, so feel free to reach out to us! |
Why shoot blindly?This offer sounded exciting to me until I got my first bottle and it would not cover my gray. I realized these products are available to us at any supermarket or discount store; so why on earth Would we let a stranger match our color by a digital photo!? Much easier to go to Walmart and compare colors myself. And again, this product didn't come close to covering my gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We apologize that your first order did not provide the gray coverage you expected. Your hair is unique, and for the best results your hair color should be created specifically for you. We see that you shared your feedback with us and we added a non-expiring free order credit to your account for a customized reformulation, better tailored to you. The addition of vitamins and aloe vera make our color much more conditioning than store brands as well. We hope this information is helpful and that you permit us the opportunity to deliver results you can fall in love with! |