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Color Set
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66,566 Verificado Comentarios de clientes |
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Not as red as wantedMy hair is so dark not covering well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We're sorry to hear that the color is too dark. Please contact us via our help desk as our colorists are always willing to assist as quickly as possible to help you achieve your desired hair color. We look forward to delighting you in the future! |
Lightest BlondeMy hair is now a dull light brown color... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fair but not as good as I had hoped.The dark brown was not dark enough and did not hide my red tones. Also my grey around my face did not cover as good as I had hoped. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Good, but...I ordered a dark brown for my hair. After I put it in, it look amazing, but the color didn't last more than a week. I was very disappointed and most likely won't be ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not off to a good startJust received my first order. Box was soaked, cap not screwed on. Website does not have an easy way to contact company to let them know there was a problem. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - Thank you for sharing your feedback. We're sorry to hear that your order arrived damaged. We're glad to see that upon receiving your email, we've processed a replacement order for you. We're always looking to improve our service and hope to receive your feedback on your custom hair color soon. |
Ok color treatmentCould not get hair color out of my hair for 2 days. I followed every instruction to the T. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Disappointed with grey coverageThis is the first time that I have been disappointed with the product. Within 1 week of dying my hair the grey began to show. It normally doesn't do this for a few weeks. Very disappointed and not sure if I will be continuing to use the product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAyshea - We’re sorry that you were unhappy with the gray coverage of your last application. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon. |
No gray coverageColor was good but there was hardly any gray coverage!! Main reason for buying this product was to color my grays! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry that you were unhappy with the gray coverage of your eSalon color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we've credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the coverage you’re looking for. |
nothing to get excited aboutcheaper than having done professionally, but don't notice much difference between this and "box" color you can buy anywhere. Except convenience and cost less for boxed hair dye. Additionally, when I contacted them to adjust color, (which I have several times) if they do adjust color, no one can tell it's any different than previous color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We're sorry to hear that you were not seeing the difference you were looking for back in May, but we see that your personal colorist has since worked with you over the summer to deliver a color you love! We're so glad to hear you are enjoying the customized formula we're making for you, and we hope to continue to delight you! |
Did not cover grayThe formula itself made my hair feel soft. The color was horrible. I did it one week ago and now will have to go get some Clairol to redo. If the color actually covered gray it would be nice. Not at all happy!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShawna - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |