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Color Set
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66,713 Verificado Comentarios de clientes |
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Turned greenFabulous beginning color. As the color faded, it turned green. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabriele - While we're glad you enjoyed your initial color results, we sincerely apologize that it faded to an unwanted green tint. We see that a refund was processed for your order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
No resultsThey sent me a root only treatment. This did match my request for something to better transition my roots and highlights. I'm not sure if it was a miscommunication on my part or just a bad color match but i feel like i would have felt more confident and achieved better results in a box set from Walmart...Over all its a neat service but I wasn't thrilled and felt like I have wasted my time and money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLydia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour Faded Shortly After DyeingThe colour was pretty for about the first three days, it then faded into a copper and finally turned to a brown colour that is slightly darker than my natural shade. I used a colour safe shampoo/conditioner as well. Maybe instructions or the dye needs to be optimised for my hair type. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristina - We apologize that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your expectations. |
It didn't last more than two weeks.And I had requested cancellation before 5/16 and you sent me another one anyway. I would like my money back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Gray hairYour product did nothing to the gray! I'll just buy the over the counter and it works the same. Only covers for a week! Not satisfied! Cancel all together please! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaggie - We’re sorry that you were unhappy with your gray coverage results. Since the color did provide coverage as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Lovely color, but difficult to rinse cleanI have been using the custom hair color for several months now and I love the color result. My only complaint is that when following the instructions exactly, there is a strange waxy build up on my hair that is very difficult to remove during the rinsing/shampooing process. The first time I used the kit, I used the Stain Guard around my ears and hairline, so when I discovered a gummy residue in my hair, I assumed that it was the Stain Guard which had warmed up in the rinse water and migrated to my hair. The next month, I didn't use the Stain Guard cream at all, but after toweling off my freshly-colored hair, I again found the residue throughout my hair (it feels like I had taken a scoopful of styling wax and mashed it into clumps of my hair). I re-shampooed a few times to remove. This month I shampooed VERY thoroughly and then shampooed again after a long rinse in warm water. I STILL have remaining residue (though less than before). I do have thick hair, but I have never had this particular problem with any other brand of at-home hair color, and I have tried them all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Poor grey coverageI've washed ( with the esalon shampoo/conditioner) my hair twice since dyeing it and grey hairs are already visible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlana - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Customized ColorI have been disappointed in eSalon's color match for me. Though, I had requested the last color be changed, it wasn't. The color always ends up leaving a yellow hue to my hair that I do not like. The color is very drying even though I use the shampoo and conditioner recommended. I intend to cancel future orders. If you are ordering, I do wish you luck and satisfaction with your color. Cathy M. King 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - We're sorry to hear that the color didn't turn out as expected. Per our last correspondence, there is a credit in your account per our satisfaction guarantee. Should you try to reorder, we would be happy to work with you on adjusting the color to your perfect formulation! |
Gray coverage not great.Not the right color yet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour not lastingMy hair was lovely and shiny and colour was fine, although the grey around my face showed through after a week was disappointed because I was away on holiday that week 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re sorry your recent order didn’t provide the coverage you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |