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Color Set
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66,566 Verificado Comentarios de clientes |
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Good coverage. but a little messy.It lasts pretty long but it is watery and messy to apply. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGail - Thank you for your feedback. We apologize that your custom color was watery and messy. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not the Color I wantedI tried to express that is was a brown auburn and that it ages me and I want a light color red. Think Strawberry Blonde. Just did the new reformulation and it was again a dark color. Bottle "says" dark blonde, with copper and mahogany, but It appears a auburn BROWN color still. I wanted red, but with the base being a light blonde, not a dark blonde, which is still making it dark. Also, I had got another shipment when I had gotten a new formulation. Too soon to be shipping when I had not even had the reformulation long enough. On the plus side, hair feels soft. Customer service department very nice. I guess my main complaint is I do not want to have to go through 10 dyes to get the proper color. I offered to send more pictures, of what I meant. Wish i could have. Colorist did not feel it was necessary. May have saved having it come out wrong, once again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great service but didn't match the color rightEverything about the site and system is awesome. However, the color job I received ended up being my exact color with a hint of red to it. I even sent a pic of the color I wanted and explained I wanted to go lighter. It's definitely not lighter if anything it's a bit darker. Super disappointed since I had high hopes. 152 de 159 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGretchen- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Hair color great quality but color sent was a bad matchE-salon has really great quality hair dye but the stylist sent me a bad color match. It turned my hair almost black from a medium copper/auburn brown. I'm so upset and disappointed. In the color match up i chose a copper color that was medium i received a dark mahogany and i did not know it was a dark mahogany. My hair is not the red i love anymore and i'm so upset about this. 11 de 11 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngelina- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Liquid was....too runny.Something has been wrong with the consistancy of the liquid, the past two times I used it. Solution ran down my face. Never did that in the past. 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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great gray coverageCovers all the gray and does not fade like over the counter hair colors do. Nice color! It is very hard to wash out! I normally color in the morning and get ready for the day but I have to wash with shampoo several times right after coloring and my hair still has a residue that makes it look and feel greasy. It takes washing the second day to get it all out. I have changed my coloring routine. The color results has me returning. Wish it was easier to use though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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much darker colorI sent a photo with the color i wanted to get. But what i ended up with is a darker color. In fact, you all call it "Dark Blonde with copper". If you had just made the formula to be the color that was in my photo, i would have been happy with the product. But now I'm stuck with this darker color for months. Not happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Poor coverageThis did not work for me. The solution stung my scalp when applied and the coverage of my gray roots was spotty and overall my hair barely looked like I had colored it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
If they didn't turn my hair orange...this would be a great optionLove the idea of my color custom and delivered! Initially, my color was ok, but overtime became brassy. When I asked that they adjust it to remove the brass and make it more of a brown with caramel, I got a VERY dark brown...I am very fair so, it was very harsh. I requested they lighten it up a shade, and received the adjusted color...what I ended up with was ORANGE HAIR! So, be warned...they might give you an ok color to start, but if you need an adjustment, this is not within their skill set! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Just did not care for color product is very good but unless you are one ome no oWould not use again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |