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Color Set
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66,566 Verificado Comentarios de clientes |
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This colour was too dark!This colour was too dark and dull 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that you have already discussed your concerns with your colorsist and we have sent you out a complimentary reformulation per our Satisfaction Guarantee. We look forward to hearing your feedback once you try your reformulation. |
Not what I was expectingUnfortunately, I am not satisfied at all with my purchase. The color didn't last any longer than what I was purchasing in the store....roots started to show through again within 2 weeks. I get the same results for 1/3 of the price. 26 de 31 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
AllergyThis product gives allergy + fading too quickly... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, a representative refunded you in April for your last order. |
Presentation is wonderfulMy grey hair was covered very well even 8wks. later but I guess since my hair hasn't been colored or no chemicals for at least 8yrs it makes it difficult to take to the product. Should I color my hair more often than every 8wks since I'm strictly natural? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good product..wrong color.The color is still too dark. And. pretty red. I just want dark blond. I like the product but not satisfied with the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Need shorter prep timeProcess was more compliicated than my other hair color items purchased before. Want things simple, takes too long to color hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. |
Recent hair color purchaseVery disappointed with my color purchase. Instead of a dark blond (cool beige), I am now a redhead 😩! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We're sorry that your recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order is placed, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Still not the color I wantI wanted to move more to blond, it has been lightened but I do not like the color, the difference is slight but the tint of it I am just not super happy with. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not quite what I wantedMy roots are off from my ends. I noticed the percentages on the bottle for my roots were more golden blonde and less copper and the ends has more copper... It didn't make sense to me when I read it and I used it anyway...,my hair is redder at the ends as the color was prescribed. I don't really like it unfortunately. I'm hoping the ends fade fast! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DisappointedMy hair only had a slight hint of color not even my husband notice. I'm disabled and was looking for a pick me up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRaquel - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |