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Color Set
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66,713 Verificado Comentarios de clientes |
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To darkThe root color is way darker than it has been in the past. Great grey coverage but the color is almost black. Doesn't match well with past highlights and color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We're sorry to hear that your color results have been darker than you expected. We see that we have been adjusting your color lighter, however we would like to remind you to follow your Personalized Instructions because pulling your roots application color through to your ends will darken your results even if the color itself is light. We hope this information is helpful and your colorist is available anytime to go over your application with you and adjust your formula. |
The same as othersIt doesn't last longer like I thought. Very sad 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVeronica- We’re sorry that your color faded fasted than expected. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Did not get the expected resultsMy results weren't much different than the hair color I already had 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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It's my natural color. What's the point?I came to e-salon to lighten my hair for the summer. After sending pictures and having many back-and-forths with the colorist, this was as light as she felt we could go. Well guess what? After spending $$$ and time to apply this color not to mention exposing myself to harsh chemicals, guess what? MY HAIR WAS EXACTLY THE SAME. I'd say this whole thing was a failure, and I really want a refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your order. Again, we apologize that you were unsatisfied with your experience. |
Did not likeMy hair turned out very dark. I colored my hair the day before my daughters high school graduation and it was almost black. I was so upset, I have been washing it twice a day to try and lighten it up. Not sure what was wrong but it was not the color I first received. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We're truly sorry to hear that your hair turned out darker before such an important day. Upon reviewing your account, we see that we had not changed your color and would like to remind you not to pull roots application color down through the rest of your hair, as this will severely darken your hair. You're doing great so far by trying to lighten your hair; we recommend a clarifying shampoo to help it along and your colorist would be glad to assist you in getting your color back. |
Still not right colorBeautiful color.just looking for my fit.makes my skin drab 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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No the colour I though it was going to be.Its wasn't as red as I thought it would be. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Beautiful color..at first :-(I have ordered esalon for a while now..it was beautiful at first but then when I changed my color to black blue it was gorgeous for a few days but then during my first wash I witnessed a lot of dye going down the drain and after that the color seemed like it just dissapeared..I ended up going to a salon and getting the black/blue that I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not satisfied with colorGray hair could be seen within two weeks. Would like the color a little darker. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria- We apologize that your most recent order did not provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair colorIt did not cover my gray hair as Intended 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMyriam - We’re sorry to hear that you were unhappy with the coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |