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Color Set
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66,713 Verificado Comentarios de clientes |
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Needs to last longerI love the color, but it isn't lasting any longer than the store brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Definitely a two person jobJust did my first esalon coloring job. Definitely needed two people to get good results. I asked a co-worker for her honest opinion of my haircolor. She said it looked splotchy - kind of like I spent time out in the sun and the top was bleached by the sun. I went from a light brown to a darker brown. I just am not happy. Will not do it again. I'll be recoloring with a box color again tomorrow and deep conditioning. I used the brush method as described in the instructions. The color is very drab. No shine - doesn't look multi colored as I understood it to be. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoberta - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair color is washing outI don't like how my hair color is covering a gray hair. The color by itself is good but duration of the color is very bad. It lasts not even a 10 days. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSanda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Dry endsThe color is good and doesn't seem to fade quickly, however the damage to my hair is not worth the price. I don't over style my hair and occasionally let it dry naturally I also use color safe shampoo and conditioner. So this product probably works great for some people but for my hair it did not. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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okayColor didn't come out as rich as in past, didn't cover all my gray and faded after a couple of weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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color not rightColor lasts a good while but not right for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Need something brighter, like pic in sunglasses.Please make brighter, the last one was too dark and ashy. Makes my skin look too rudy if I get ash tone. See pic with sunglasses, that is more of the color I need. :) Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not happy this time😔Too dark. Roots are turning gray after a few weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We apologize that your results have not been meeting your expectations. We have added a free order credit to your account and your colorist will make the according adjustments to better tailor your formula to your color goals. We look forward to this next opportunity to delight you! |
Seems differentThis is my second time using and I'm not as happy this time as I was with the first. The colour seems different, even though it says it isn't. Colour seems much darker and I can't see any red in my hair this time at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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WORST COLOR I HAVE EVER PURCHASEDthe dye felt like tar, stained EVERYTHING, the one little wipe they include does nothing.........I had to let the stain wear off, nothing would remove it, tried alcohol, baby oil, nail polish remover (per the operator I called at ESalon).........I will NEVER buy this product again and would LOVE a refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelley - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |