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Color Set
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66,736 Verificado Comentarios de clientes |
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Refund is impossibleI waited two weeks, no product; requested a refund and turned off auto order. I was offered another delivery which would also take nearly two weeks; after my written request to cancel that order, I receive notice that another shipment is on the way. I just want my money returned in full, without this "less shipping" business! Can you do that? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGee Gee- We apologize for any confusion. Orders we send to US clients do not take two weeks to arrive; it appears the USPS lost your order and we offered a free replacement. Upon reviewing your account, we see that you reached out to us and we issued a refund for your first order per your request, and you have returned the free replacement we had been under the impression you had requested. Your experience as a client is important to us, and we hope you accept our apologies. |
DisappointedI found this colour too dark and it put me off. But I am willing to give the esalon experience another try. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - We apologize that your color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
WasteHair color did not change at all! Gray hairs remained gray. Would not purchase this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
It does not meet my expactationThe color is too chemical - the smell is too strong and the feel of hair totally changed since I put the color on. From what I have heard from my friends I expected this to be a good product. Sorry it was not(((((( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNelia - We’re sorry to hear that you were unhappy with your experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy and hope to provide you with a color that will provide the results you’re looking for. |
Hair colorI feel like the color is fading fast I love it the first 10 days then it seems to fade fast. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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MehWhen it comes to at home color, I want easy. I don't want to wait so many minutes then use another bottle and wait more. When attempting to wash out the color after processing, I was concerned. I rinsed until the water ran clear and used the packets that came with it. However, my hair was so stiff and almost sticky. I took a shower again the next morning, at lunch and again at night only using conditioner hoping it would help. It took a few days for my hair to feel normal again. I was impressed by how long the color lasted but not with the feel of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBethanne - We are glad to hear your color lasted a long time, but apologize that your hair felt sticky. Per your Personalized Instructions, before you added water to rinse the water out, you needed to take our leftover mixed color into the shower and massage it in, until it felt creamy. This would remove any color residue from your scalp and keep it hydrated. Again we apologize, and we hope this information is helpful! |
The Color Mahagony was great! I was not happy with the second bottle of Red?The intial color was great but the second bottle to apply last was wayyyyyy to red!!!!!!!!!!!! The colors are getting better!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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colorIt was ok. I feel like my hair didn't get dyed. Next time I will have to leave the color in longer than what is said in the instructions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Needed: gray coverage and moistureI expected the color to be brighter, but it was very close to my previously colored hair, which is ok. The smell was very strong and awful. The gray coverage was no better than with my color rinse. The directions were good, but my shower looked like somebody had been dismembered in it by the time I was done. Not so good. I also have curly, previously color treated hair and I don't feel like the moisturizing factor was there. My hair was brittle and tangled when I was done with the conditioner. I expected a better conditioner and more of it. Plenty of hair color provided, but only one small package of conditioner. Hardly enough for long curly hair. Outcome: I will continue with my pleasant smelling, easy to use and clean, temporary rinse with deep conditioner on the side. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I didn't like the color, came out too darkMaybe the color was more brown than red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |