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Color Set
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66,713 Verificado Comentarios de clientes |
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Not desired colorWhoever processed my request seems like they didn't understand the color I wanted. My hair got way darker and redder when I wanted it to be somewhat the same color(light brown with caramel tones). I was very excited, now I am very disappointed :-( I just woke up and saw my hair in daylight... Ugh I hate it. I reduced the rating from 2 stars to 1. I wish there was no stars. I hate it!!! I had beautiful caramel colored light brown hair and all I wanted was a Match. They couldn't even tell from the picture I sent them apparently. I hate it so much!!!! Day 3 update. Omg I hate it even more. It's the middle of the summer and j lost all the beautiful gold from my hair. It's dark brown. What part of light golden brown didn't the color "specialist" get is beyond me. How? Really how? Now I'm going to wait for 6 weeks before I get my hair fixed which is the end of the summer. You ruined my summer fun hair. I hate it :-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
too mahoganya weird color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It Damaged My HairI would not recommend this product. It damaged my hair. It's been three months since I've used this product and my hair is still dry and brittle and my hair has still not recovered to the condition it was before I used this product. My hair has been damaged. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not pleased with result of color or condition of hair.After using the product my hair was dull and dry with no highlights. I received a better result with an over the counter product which I normally use. The color was not bright, turned out very dull and dingy. Would not recommend this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We’re sorry that your hair felt dull and dry after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nothing to rave aboutColor was ok. Has faded quite a bit even though I never use harsh shampoos and only every 4 days. Pretty pricey too at twice store-bought color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Do not want color now!Please don't send my order til October!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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application was goodThe color worked perfectly, I would just like it to be a little more blond. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect matchWas a perfect match to my current hair color. Only did the roots. However it di not hold up for more than a couple of weeks before gray came through. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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HorribleMy roots and ends are two different colors. My roots are the color that I asked for, but my ends are a greenish brown color, and it looks horrendous. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRose - We’re sorry that your hair color came out uneven with a green hue on the ends. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Will never use againThis product made my hair,dry and dull. My hairdresser was shocked to see my hair with no luster or shine. I have had to give my hair intense conditioning treatments to get it healthier. Will never use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariellen - We’re sorry that your hair felt dry and dull after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |