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Color Set
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66,541 Verificado Comentarios de clientes |
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The colorThe color was fine but Im thinking that I wanted it to have a little more red/mahogany in it - I want it alittle darker but with the red/mahogany - any suggestions? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and made the proper adjustments to your color before sending out your next order. Again, we apologize that you were unsatisfied with your color. |
HorribleWay too dark. Have tried to contact for return but no response. I don't recommend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Pretty color but too darkI had asked for a lighter blonde for summer and it is at least a shade or two darker of a blonde. I would like the next to be lighter than the blonde you have been sending all year. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Tried new colorI changed my normal color to a dark brown with a purple tint to it. While the product covered my hair well, it did NOT change my color at all. I followed the directions to a tee, I event timed each step with my phone to get it right. My hair is colored and it looks nice but their is no difference from my usual color. I was really looking forward to a different look for the summer, and I have to say I am disappointed, :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
grey rootsI can't seem to get the roots covered well. I was going to a lighter color, but still did not like. Guess I need to stay w/ a dark auburn, which I do really love. But, time before last that did not cover my roots well either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Something is wrong!Two times the coloring clumped up in my hair like a waxy substance that took 3-4 washing with shampoo other than the shampoo provided. The first time it happened I figured it was me and I had read the directions wrong. The second time I especially paid attention and followed directions. It still clumped. My hair is normal, color treated (every 2 months for root touch-ups), a bit dry but not abnormal. I use minimum styling products just a touch of hair spray or flat iron protection. I air dry my hair. Sorry but two times having this problem is worrisome. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
First time coloring my hair and customer service was AWFULI specifically did not want a dark brown(in writing) and even called and spoke in depth to someone there, and expressed my fears and concerns and she never explained about the second bottle needing to be applied, which was a gloss??? My hair is so dark brown that people are asking me what I did to my hair. They are NOT the kind of place for a color newbie. I will wash my hair every day until this Demi-permanent(thank God) crap comes out, then get a box from the store, which will be much easier to understand and better quality. They are no help whatsoever at Esalon, in helping you choose a color. NOT WORTH IT LADIES! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Doesn't last long.The color is alright.But it does not last long.My grey hair comes back in 2-3 weeks.I feel store bought last longer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not satisfiedLess supplies for more money,I'm not good with that order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. |
Not really designed for dark black Asian hair.This is the third tweak I've made to my custom hair color. I really want purple-ish hair (there used to be a L'Oreal Feria deep purple color) but my dark black Asian hair really needs to be bleached before taking on any color. At most, it gave a slightly red-brown sheen/tint to my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJen - We apologize for any confusion. Our color can be used by clients of any background and any hair type, but regardless of either of those factors, the violet we create is subtle and can only be seen as a sheen under light. Our experts agree that you will need to visit a salon to achieve the vibrant purple you are looking for. While we don't want to lose you as a client, we would rather deliver different results than you expect, and we hope you accept our apologies. |