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Color Set
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66,713 Verificado Comentarios de clientes |
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Too BROWN - ALL MY RED IS GONE!I am extremely disappointed. I worked so hard to get that shade of red and now it is completely gone! All that is left is dark brown. WHAT HAPPENED???? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Way to purpleI was shooting for a softer red color with tremendous shine. But instead got a deep purplish color instead. It does not cover all of my gray hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaryl - We're sorry to hear that your color did not offer the coverage you expected and turned out more purple than you desired. We see a refund was processed for your color order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Nothing that you cannot find over the counterI tried it even after reading bad reviews about it, i didn't like it at all. The product is very hard to wash off, you can't take it off completely, you always have something left in your hair. The color I order was a 6 according to my hair color, It ended up being very dark so I had to order a lighter one. Now I decided to cancel the automatic delivery. Im not purchasing it anymore. It is very expensive for a regular hair color product that you can buy over the counter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair ColorHair color is darker then expected, but lightens with each wash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not for meI have been using the same hair color for years. Its root touch up #4. When I tried your product naturally I compared it to mine. eSalon just didn't give me the color I wanted, and it took much longer. I found my roots turning lighter than the rest of my hair and almost turned red. I was horrified. I am sorry, I am sure your product is great, but it is just not for me. please make sure you don't send or charge me for any more. I will not be using the one that was just sent to me. I will just donate it or something. My hair is so pretty and I want to keep it that way. thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoAnn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Easy to applyJust did my hair, love the color. Althou, not as even throughout as i would have wanted. Hoping the colorist will adjust for next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nice color but dryingI liked the color but the formula really dried out my hair and made it feel gross. Aside from that the packaging, instructions and tools were very nice. I liked how the color turned out as well but won't use again due to the damage it caused to my beautiful long locks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair colorColor was very flat. Was messy. Stain guard did not work well. The shampoo smelled good but not the conditioner. I will let you know how long it last. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - Thank you for your feedback. We apologize for the disappointing experience you had with your Made For You Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
not happy!In the beginning the color was too dark but after 2 weeks the color was gone! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Same formula despite change requestsI have asked for a new color every way I know how. I have even uploaded photos of myself with the color I am trying to match. The box comes and says "new custom formula!" but I've saved the paper from each batch, and it seems to be the exact same formula every time. My wedding is in 45 days and now I guess I have to pay to have my hair professionally colored, because esalon just isn't listening to me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |