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Color Set
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66,541 Verificado Comentarios de clientes |
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I don't feel it delivered what it promisedIt is very convenient because you get it on timely manner delivered to you. But I don't feel it is any different than the beauty supply colors in terms of covering the resistant greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not enough pigmentation to color my hair to my desired color.I am canceling my account and will not order again. I sent pics of the color of my hair and sent a pic of the desired color I was seeking. I'm not saying this is a bad product but it does not work for me and my gray hair. I followed directions and even extended time left on as I know I have a lot of gray. While this product may or may not contain more pigment then shelve bought colors but not enough to achieve the color I was seeking. I went to a hair salon and had it corrected to the color I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We’re sorry that you were unhappy with the gray coverage after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. We would love to still work with you to getting the right blend. We hope you consider using our service in the future. |
Did not fully cover the grayI love the color but it did not sufficiently cover my gray even from day one. The gray around my temples did not color at all. Overall, I will continue with the color but will try to add something to help it cover the gray better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unsatisfied with your experience. |
Not For MeI used esalon color, medium blonde, on July 12th. It did a poor job of covering my grey. I have made an appointment with my hairdresser for color Wednesday August 3rd. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Arrived damagedUnfortunately it arrived damaged, i did email you and you refunded me straight away which was brilliant service.. shame i didnt get to try the colour out :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Way too darkI have only used the first box (the 2nd one is still in my bathroom cabinet) and it was way too dark. I've been meaning to call/write to see if I can return the 2nd box (still in shipper). Please advise as to the process of trying to get a refund? Thank you~ Holly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHollis - We apologize that your results were too dark. We see that you reached out to us and we notified your colorist that you need an adjustment, in addition to refunding the second order. Thank you for sharing your feedback. |
I wouldn't use the shampoo and conditioner includedThe color isn't so bad, but the shampoo and conditioner left a tacky feeling in my hair which left it in clumps and very hard to style. I had to wash it again the next day. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariella - We’re sorry that you were unsatisfied with our products and that they left your hair feeling tacky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
You didn't get my hair color at all!My hair is DARK brown with white around the face. This color is unusable. Also, I had no idea I signed up for auto re-order--what a scam. No more for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosR.M. - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Misleading Coloring ContentsLove the product, hate the customer service and misleading website. Made my first order in June and was very happy with the product. However, when my second shipment in July arrived it did not include the applicator brush. Which is shown on the website to be included with the order for all the price points. So I sent in a support ticket and didn't hear anything back for 2 weeks, so I put in another and got an email back saying that the coloring kit doesn't include the application brush. I sent them a picture of their website showing that it "includes all the tools you need" (which includes the application brush) and they said that is only with your first order, well it doesn't indicate that on their website. So, instead of dealing with a misleading website and subpar customer service, I am canceling my subscription. If this is how they handle a $1.25 application brush I don't want to see how they handle a mistake in hair color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
No longer happy with colorNo longer happy with gray coverage or with the length of time color stays 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKellyann - We’re sorry to hear that you were unhappy with the gray coverage results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |