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Color Set
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66,516 Verificado Comentarios de clientes |
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Really unsatisfiedDislike the hair color, not even close to the color I wanted. My hair turn a dark brown color, not a happy customer at all!!! Want to cancel all my orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not that goodSorry but this hair color/product is no better than the supermarket brands. Doesn't have staying color plus my hair lost its shine completely! Also hate the color the colorist recommended, said we couldn't go the color we wanted (come on, I have been coloring my hair more than 30 years) but I said, OK, she is the expert, right? It's terrible! Plus NO STAYING POWER. To bad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren T. - Thank you for your review. We apologize that you were dissatisfied with your hair color order. We see that you've since worked with your colorist to adjust your formulation. We are happy to see that you have continued to use our service and allow us to create your custom color. |
Too flatChange to chestnut. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom Hair Colorgreat company..Not my color to dark. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
COLORI want RED hair, I have expressed I want RED hair! instead I have dark, almost black with very little hints of RED. Only can see in extreme bright light! So far I am not happy at all. The first color I got wasn't much different. On the second order I spoke to them on the phone....... guess they didn't understand. I want to go from my natural med brown to RED. Store bought can do that, the Solon can that. Good luck on the color, I am not satisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSyndie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
hair colori was expecting a more vibrant color and I didn't like the condition of my hair after..... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerese - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not satisfiedThis product did not even cover up my roots. I choose a color with a tad of red and there is not a peep of it in my hair and I am predominantly a light blonde with natural darker roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCS W. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for! |
Very unhappyI used the color following the enclosed directions. It did not cover my gray hair! It also dried out my hair. Very dissatisfied! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We're sorry to hear that you were unhappy with the coverage offered by your custom color. We see that you spoke with a representative who added a free hair color credit to your account, per our Satisfaction Guarantee. We look forward to crafting your reformulated shade designed for increased gray coverage. |
poor quality hair colori was very unsatified i nused it for the first time and it was like i poured a bottle pof babyoil on my hair it was so greasy it was rediculous im will not order any further orders not sure what is in it but absolutely awful i am giving it a very poor review and i don't normally say anything but i could not stand by have that happen to someone else i even told my girlfriend to send hers back which i referred her to try it like me wrong suggestion!!!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina A. - We’re sorry that your hair felt our hair color was greasy during your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
colorI have tried for over a year to get my color right. I am not a satisfied customer at this point. At one point you made my hair so dark I Had to go have it professionally lightened. Send new pics and starting over explaining over, and over, and over. Less brown more RED. I AM A RED HEAD. brown to copper. To much copper then red. THEN IM ORANGE. well guess what. I have to have it corrected professionally again. I give up. I don't know what to say. You did have it right a few times. But if I asked for change it didn't work. Sorry. Not satisfied. If you look back and see how many times I wasn't satisfied and gave you a chance over and over. I guess the guarantee doesn't apply all the time. Will I try you again. I really don't know. Would I recommend you to someone. If they have Straight up black or brown hair yes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLA - We sincerely apologize that you have been disappointed with your color results and had to have your color corrected in a salon. We'd love to make it up to you, so we've reached out to you via email to see how we can assist you, per our Satisfaction Guarantee. |