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Color Set
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66,516 Verificado Comentarios de clientes |
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Did not cover gray hairMake hair brittle and dry, my hair is falling out . will never use this product again. I'm throwing away the rest of the shampoo and conditioner 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not for meI can get the same results from my store brand. Your product is good but it is not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Doesn't live up to expectationsI bought this product hoping that it would be better then the products I have been buying from the beauty supply store. This hair color didn't last any longer then the $4.00 box I bought at ulta. After the fist wash (using the recommended shampoo and conditioner purchased through esalon) the color was noticeably faded. I was very disappointed with how much fading there was. I gave esalon 3 attempts at adjusting the formula but there wasn't any difference. Just keep buying the drug store hair coloring products- you will get the same results for less money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnesa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Very disappointing!!!!!!!This colored my hair orange How disappointing. It was a mess. Then I added the mask and this was a total ugly mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Base color is too brassy stillI have been trying to work with eSalon to get them to help me. They seem responsive to a point, but when I continue to struggle with the issue after many attempts, I thought they could tell me, "Well, try this instead." They did suggest Tinted Love, but still it doesn't subdue it enough. I thought, well, maybe I request two colors, to use one as a highlight to mute the brassiness, and no none read my request. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Awful fake looking, brassy color.Complained and got new color but have not used 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we see your colorist worked with you and we sent you a complimentary reformulated color to help you achieve your desired result. We apologize you were unhappy with your results and hope you found time to try the new color that we provided you. |
It's the most deceivingIt's not what I expected just like some other it doesn't last. I'm disappointed, one week later I see grays, while it promise to last longer than a week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila M. - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we attempted to work with you to create a complementary reformulation. We received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too brownI would prefer to have more of a medium auburn color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Product was reportedly shipped twice, but I have not received either shipment.Very disappointed to have waited weeks for a re-shipment of my color kit that did not arrive the first time only to be let down twice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We’re sorry that you were disappointed by your experience and that you never received your color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color all wrong, no customer serviceAfter being a customer for over 2 years, the color I received this time turned me into a carrot top instead of my usual strawberry blond. All I got, really, from customer service was, sorry about that, send us a picture and we'll try to get it right!! So much for a guarantee! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |