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Color Set
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66,516 Verificado Comentarios de clientes |
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Not what I expectedI was excited to have a custom color made for me that I didn't have to pay a fortune for or sit through I salon session to receive. I hve an anxiety disorder and the salon is not an easy place for me. My hair is high maintenance for color as I have had sporadic grays since I was 19. I have always alternated between salons and box color since I started coloring my hair at 16. The product was nicely packaged and the instructions were typical and easy to follow. I found the product itself very runny and difficult to apply. I made a huge mess in my bathroom and I consider myself skilled with hair coloring as I have done everything from bleaching ro highlighting myself in the past. The color was darker than I expected and much more red. I had been going to a salon prior to this home color session and my hair was a faded purple mess, I was looking for a violet red color with a medium brown richness. What I got was dark brown hair with a hint of red when I went out in the sun. My hair only started to show violet again when it faded which happened after three washes. I use Joico shampoo and conditioner for corlored hair. I also got the purple tinted refresher from esalon and I will say that is a great product because without it my hair would not have looked ok after those three shampoos. After I rinsed the color from my hair it was like straw. The shampoo and conditioner provided did not help me get a comb through it. I had to use leave in conditioner inmy hair to make it feel somewhat normal. Overall I was not impressed with my custom color product at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for |
Color Doesn't Last After ShampooI have tried three orders so far. The color looks about right after the second shampoo. Unfortunately, after the third shampoo, the color fades quickly. For the price, I probably will look for a less expensive color because I am very grey and color frequently. Customer Service is great and has worked with me to get the right shade and application technique. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDelena - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have been working with one of our colorist to perfect your custom blend. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for |
Did not work for meThe product did not work for me at all, my grays still popped out even after waited longer than the time requested on the bottle because I know my hair is resistant to colors but I was determined to make it work and yet again I was disappointed. So I wore a wig to work for 3 days to give my hair a break before going back to Bigen because that's the only one that gives me some coverage. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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too darkMy color was way too dark, even though I gave actual color tone I wanted, let's hope replacement will be correct . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, you worked with one of our colorists to help you reformulate your color. Again, we apologize that you were unsatisfied with your experience. |
Not impressedI was hoping for something healthy for my hair, that covered well also. What I got was waxy covered hair, that was hard to wash out, and it made my hair feel awful. The color last about the same as store bought. I don't think I'll be purchasing anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShana - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not the color I ordered.Color is still not what I want. Cancel any further shipments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not pleasedI will try again but this was too dark for me and so I rinsed it out before the time recommended and now have to re-order and pay yet again. Seems cheaper to just use Loreal from the store. I have a lighter color so hopefully this will work, otherwise I would say I tried my best to give this a chance. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
good color for first few daysI really liked your product the first time I used it. The second was ok. However the 3rd and 4th time the color has faded quickly and looks too brassy. If this next treatment is the same I will probably go back to over the counter that is cheaper. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrudy - While we're glad that you enjoying the results of your first color kits, we apologize that you feel that your more recent orders faded quickly to a brassy color. Since you were unhappy with your results, we've contacted you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
I was not happy.Way too dark. I look like a brunette. I need more of a strawberry blonde color. The color swatch I picked matched my hair the color did not. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarida - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
It covered my greys better, but I can still see a fewThis color covered my greys better than the last round but my color is noticeably darker which I do not like. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |