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Color Set
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66,516 Verificado Comentarios de clientes |
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Bad gray coverage.The first kit covered my grays really well, but the latest one did not cover my hard to color grays at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- Thank you for sharing your feedback with us. We apologize that your recent hair color order did not provide the expected gray coverage. We have gone ahead and reached out to you regarding your color so that we can better understand your hair color needs. We want to make sure that your color provides the best coverage possible! |
Cancel accountCancel orders hair is reddish 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarge - We're sorry to hear that your hair color is too red. You'll be happy to know that we can make adjustments to your hair color. We have left a note in your account about your color being too red should you decide to reorder with us in the future! |
It's OK I guessI was really excited to try this! I have stubborn Gray's and was hoping that I wouldn't have to color as often. Unfortunately, this is not the case. I still have gray hairs, and there was more than enough color to cover them all up. Overall the product wasn't bad, but I will probably just stick to my color in a box. At least I know I will have to recolor every 4-6 weeks to keep those pesky Gray's at bay. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelinda- Thank you for contacting us. We apologize that your color did not provide the coverage you were expecting. We have gone ahead and reached out to you per our Satisfaction Guarantee so that we can best understand your hair color needs. |
Not enough gray coverageThe overall color had a gold tone to it, which I didn't expect for an ash brown, but the biggest concern is it didn't entirely cover the lighter hair around my ears which had started to turn silver/white. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol- Thank you for sharing your feedback with us. We apologize that your color came out differently than expected. We see that we have reached out to you and adjusted your recent order based on your feedback. If you need to make any further adjustments to your color, you can always contact us and talk to your Colorist! |
Greasy and wore off quickTotally not something I will try again. The formula was super greasy going on and a week after application I could see some greys, so it wore off super easy & quick. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJody - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
custom colornot impressed with this product, my color is fading fast. going back to my stylist!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Big disappointmentMy excitement about trying eSalon quickly turned sour. Color is dull. Only covered some gray ~didn't have much to begin with. Coloring is basically the same as my hair color. Got much better results from coloring bought at the drugstore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
It seemed very darkThe first couple if times this dye really worked and then the third time it was pretty much black.. Not sure what happened.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Won't use againDon't like color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We are sorry to hear that you were unhappy with your results. Based on your profile, we see your most recent order was cancelled and refunded. Again, we apologize that you were unhappy with your experience. |
Too dryMy hope was that this product would be less drying but it was more drying. They did match the color I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |