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Color Set
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66,516 Verificado Comentarios de clientes |
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Gray coverage only lasted a couple weeksI loved the overall color when it was done. Unfortunately, the gray came back in only a couple weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - While we're glad that you enjoyed the results of your custom color, we apologize that it did not offer the coverage you expected. We'd love to send you a new formulation adjusted for longer lasting coverage, so we've added a non-expiring credit to your account. We've reached out to you to discuss how to redeem this credit and hope to hear from you soon. |
Color did not last . Was not happy with last orderWas not to my expectation and color did not last 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFlorence - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No color changeI was hoping for a more redish color there isn't even any red tones in my hair. It looks like it always has. Very disappointed. I am going back to my Garnier at least with them you can see a color difference. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJillian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
color issuesSorry to say I was not at all satisfied with your product. I specifically said I did not want my hair to look red or have red tones and it does. The coverage of grays was poor. I did like the smell and it was not harsh on my hair but the color was horrible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We apologize that your hair color turned out brassier than you expected and did not provide the gray coverage you were looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
If you want orange hair try this product.I have followed instructions to the T-and yet my hair gets brighter orange each time I use one of your colors. Not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Everything looks great but just doesn't cover my greysEverything in package was of good standards but unfortunately it didn't cover my grey hair like it says it should after I washed my hair a few days after dying it I could see it had worn off sadly i will not be purchasing again 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFarah - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The colour is nice but my scalp does not like.The colour system is easy to use and the resulting colour turned out quite nice but the formula has caused my scalp to break out and itch! I do not think I will be ordering this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
Didn't work for meVery sensitive to dyes, perfumes cosmetics. Thought I would give it a try, did a test spot and broke out in hives. Have had this problem with a lot of different hair dyes. Thankfully I did a sensitivity test instead of just putting it on. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanine - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
Hair awesome to the touch...The ONLY reason I rated low was because I had had a conversation with the technician who reviewed my assessment and told me she thought it would be too dark and that, if I agreed, she would mix a lighter color. Since I had agreed, I was very surprised at how dark the color result. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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HATE IT - Much, much darker and non-dimensional - can't find how to cancelI hate it. I did the application over the weekend, and I hate it, it's MUCH darker then exected. I even called right after placing the order to speak with a colorist. I specifically shared the conern over a darker shade and she insisted the colors were a good match to my pic. Please emails me instructions on how to cancel or better cancel my account and email me a confirmation. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudina - We truly value your experience as a client, and we apologize that your results came out darker than you expected. We see that you reached out to us and we will be sending you a free reformulation once you upload accurate photos of your color. We look forward to crafting your custom reformulation. |